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My bill just doubled? I am not happy about this!

hughhill
Newbie
Posts: 1
Registered: 27-09-2015

My bill just doubled? I am not happy about this!

Every month my bill is stable at between £30-£40 this month it is over £72 this month and nothing has changed nothing has changed.
I would like to know what has happened and why I have been hit with such a huge hike.
my Service ID is - 01749827
Invoice number is - 65446683
is there a way to see itemised calls on this transaction?
9 REPLIES
Community Veteran
Posts: 5,602
Thanks: 620
Fixes: 1
Registered: 21-03-2011

Re: My bill just doubled? I am not happy about this!

Have you checked on  https://portal.plus.net/index_nlp.html the main plusnet site?
Now Zen, but a +Net residue.
KevinG
Rising Star
Posts: 987
Thanks: 9
Fixes: 1
Registered: 05-11-2008

Re: My bill just doubled? I am not happy about this!

This is the actual link for itemised calls: https://portal.plus.net/plustalk/index.php?page=wlr_itemised_billing&view_bill_date=
You will have to log in.
longedge
Rising Star
Posts: 260
Thanks: 31
Fixes: 1
Registered: 27-01-2008

Re: My bill just doubled? I am not happy about this!

I log in to check recent calls every day or so. After several years of arguments my brother-in-law and I have (hopefully with all fingers and toes crossed) managed to persuade our spouses that they should ring off after 55 minutes and then re-connect. The charges incurred if you go over the hour have been set by someone related I think to Scrooge, or could it be Fagin, I've certainly felt as if I've had my pockets picked once or twice!
Superuser
Superuser
Posts: 11,883
Thanks: 3,243
Fixes: 22
Registered: 22-08-2007

Re: My bill just doubled? I am not happy about this!

So what's the break down on the bill?
Have you come to the end of a discounted contact and are now on the normal price as advertised at the start of your contract?
Has your annual LRS come to an end and you've not renewed so you've also got a monthly line rental charge?
Call charges after the "free" 60 minutes are the same as those for non-inclusive calls and only the time after 60 minutes is charged for.
?
Luzern
Seasoned Pro
Posts: 3,214
Thanks: 312
Fixes: 2
Registered: 31-07-2007

Re: My bill just doubled? I am not happy about this!

@ Townman
if as BT, the extra minutes do not attract connection charge. (just to emphasise Smiley)
Could it ever be possible that a wrong programming could add such a charge to those minutes?
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Superuser
Superuser
Posts: 11,883
Thanks: 3,243
Fixes: 22
Registered: 22-08-2007

Re: My bill just doubled? I am not happy about this!

No, there is no connection charge.  Last month a call lasting 01:01 cost me 10p
If the good ladies are timing calls upto 1 hour (rather than 50) minutes, those good byes, arrangements for call back.... Etc can soon add up @10p/minute.
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: My bill just doubled? I am not happy about this!

It doesn't take many minutes over the hour for it to be cheaper to be paying a flat 1p per minute with no connection charge and no no call package! https://pulse8broadband.co.uk/line-packages With line rental only £13.00 you'd have to be making a LOT of calls before BT or Plusnet's line rental and anytime calls package started to save you money.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: My bill just doubled? I am not happy about this!

The only thing which would worry me about that is that the phone line may be LLU
Apparently that doesn't affect fibre (Robertos did it) but it may affect ADSL from Plusnet
Community Veteran
Posts: 471
Thanks: 35
Fixes: 2
Registered: 26-09-2015

Re: My bill just doubled? I am not happy about this!

The itemised billing shown by Plusnet is very clear so it should be easy enough for hughhill to assure himself that the correct charges are being made.
The starting point is to look at the actual bill and see whether the perceived price rise lies, whether in rental, features or call charges.
Tony S