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My Portal 404 error

DS
Champion
Posts: 2,187
Thanks: 457
Fixes: 22
Registered: ‎06-01-2017

My Portal 404 error

Some time around 10pm I had some issues with these forums (see 'that' thread for the details)

However, the fix involved logging out of the my portal, clearing cache etc to be able to sign out of the forums.

I then found the forums were 'fixed'.

So I logged back into my portal and noticed some very strange 'changes' to the layout (it looked more modern)

And I also saw this after witnessing some odd changes in my portal

help my portal.PNG

 

So Plusnet, were you 'in' the account between 10pm and 11:40pm?

What did you do, as it really made the account look very different?

When did you go 'out' of the account?

I only had the forum pages open and the account pages open, so if you weren't tinkering, who was?

I did nothing and all the weird pages go to around 90 seconds and all diverted to https://www.plus.net/ (I actually watched one page refresh itself)

 

Found the whole experience rather interesting and also a tad worrying at the same time.

26 REPLIES 26
DS
Champion
Posts: 2,187
Thanks: 457
Fixes: 22
Registered: ‎06-01-2017

Re: My Portal 404 error

Oh dear.

I think 'Plusnet Joe' has finally broke the internet!!

 

Now, the Plusnet home page, if left alone gives me:

plusnet joe.PNG

I can't blame the Hub One, as I'm not using itLips_are_sealed

And my connection to the www is fine via my BTH6:)

I guess it could be the billing departmentAzn

Why does this only happen on Plusnet?

And if you're tinkering, where's the sodding advanced warning!Knuppel

DS
Champion
Posts: 2,187
Thanks: 457
Fixes: 22
Registered: ‎06-01-2017

Re: My Portal 404 error

I doubt this will help, but thus far:


Home page - https://www.plus.net/member-centre/home = error
Manage Account - https://www.plus.net/member-centre/account = error
Billing - https://www.plus.net/my.html?action=mybillsandpayments&?membermenu=billsandpayments = a blank page and then normal
My Perks - https://www.plus.net/member-centre/my-perks = error
Product Change - https://www.plus.net/upgrade_process.html - works
(note the TV tab only started to show after clicking product change)
Broadband - https://www.plus.net/my.html?action=myconnection - works
(and the TV tab disappears)
Phone - https://www.plus.net/plustalk/index.php?page=wlr_my_account = works
Add-ons - https://www.plus.net/AddOns.html = works

I've tried dumping browser cache etc and the pages in red still do not work (or for billing it takes a while and then is fine)

 

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
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Registered: ‎06-08-2018

Re: My Portal 404 error

Hey @DS,

 

Sorry to hear you were having trouble with your account page last night and I apologise for any inconvenience caused.

For clarity everything looks good this side, no errors pages etc. Are you still having these issues? I can see you have previously tried clearing cache and cookies - could you try in another browser?

 

Thanks.

MisterW
Superuser
Superuser
Posts: 11,091
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Registered: ‎30-07-2007

Re: My Portal 404 error

@Mads still having the same issues here as well. Seems to be that once you go to a url  outside of the https://www.plus.net/member-centre/ e.g billing , then using the 'home' https://www.plus.net/member-centre/home or 'manage account' https://www.plus.net/member-centre/account or 'my perks' https://www.plus.net/member-centre/my-perks links give the 404 . Clicking the 'member centre' link from the 404 page or going to https://www.plus.net/member-centre/  root page directly, works

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Optimatts
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 442
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Registered: ‎25-09-2018

Re: My Portal 404 error

Hey @MisterW and @DS

 

Thanks for bringing this to our attention.

 

I've just checked this out and got it raised to our developer team. Should be a relatively easy fix as it just looks like a broken link path.

 

 

 

 

DS
Champion
Posts: 2,187
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Registered: ‎06-01-2017

Re: My Portal 404 error

Sorry to hear you were having trouble with your account page last night and I apologise for any inconvenience caused.

For clarity everything looks good this side, no errors pages etc. Are you still having these issues? I can see you have previously tried clearing cache and cookies - could you try in another browser?

It aint your fault, or is it....?

Yes I'm still having issues, no not tried another browser, but it normally 'works'.

Thanks for bringing this to our attention.

I've just checked this out and got it raised to our developer team. Should be a relatively easy fix as it just looks like a broken link path.

Not a problem.

It was actually working, but didn't tell Mads, though this was around 16:30. Not sure why, but it really does seem to be a timer thing. If I do nothing with the page, something times out and then the error appears. Once the 404 occurs and I do nothing (again) the page reverts to https://www.plus.net/

Just kinda been able to prove it, when it works the tab is called Dashboard|Member Centre and if I do nothing.....

good and bad.PNG

They are both the same portal page, just on different tabs!!Crazy2

solent2
Dabbler
Posts: 19
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Registered: ‎30-05-2018

plusnet account site does not work with firefox!

Has anyone actually informed the website technical department that the accounts part (eg viewing bills etc) does not work in firefox? I am using latest firefox and win 10 64bit.  Iget the various bits of page at top and bottom but no content, for some bits it resorts to 404.  All works with chrome but surely it should be made to work with firefox - a major browser not some obscure thing used by 3 folk and a dog!

DS
Champion
Posts: 2,187
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Registered: ‎06-01-2017

Re: plusnet account site does not work with firefox!

Plusnet are aware of this - this thread, post #6

I've just checked this out and got it raised to our developer team

 

solent2
Dabbler
Posts: 19
Thanks: 1
Registered: ‎30-05-2018

Re: plusnet account site does not work with firefox!

Ok thanks - though I'm not sure if it is exactly the same, some definately as said with 404 and weird link problems but maybe does not explain why I get no bills etc displayed - just a blank bit in the middle, momentarily I sometimes see it saying 'loading' In chrome at that point it loads the various bill options page but as said just blank in firefox.  firefox must be a bit odd - scottish power often did not work either and a couple of other sites, wish they would stick to old fashioned simple stuff and leave all the izzy whizzy alone!

DS
Champion
Posts: 2,187
Thanks: 457
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Registered: ‎06-01-2017

Re: plusnet account site does not work with firefox!

I guess it might not be related, though I did see some oddities before the 404 errors

My billing page was missing randomly too (we're both using FF btw, but mine was defo up to date before this happened, plus the member centre was fine with FF until yesterday)

 

I have to agree, there's no need for all the fancy stuff

Mav
Moderator
Moderator
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Re: plusnet account site does not work with firefox!

Moderator's Note(s)

Threads merged.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Optimatts
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 442
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Registered: ‎25-09-2018

Re: plusnet account site does not work with firefox!

Hiya Guys,

 

Just had a confirmation that the problem with the homepage links should now be fixed.

I've tried it with my own account and it does look to be sorted. But feel free to give it a whirl yourselves.

 

Thanks for flagging this 👍🏻

DS
Champion
Posts: 2,187
Thanks: 457
Fixes: 22
Registered: ‎06-01-2017

Re: plusnet account site does not work with firefox!

Yes the 404 errors appear to be fixed. Thumbs_Up

 

But that fix looks like it's broken something else...

 

If you log in to the member centre, have a tinker with the tabs available, flicking between them all a few times, in no set order. Rather than showing the previous page whilst the new tab is selected works on some, but others divert to the log in screen.

Thus far, these ones don't seem right:

https://www.plus.net/member-centre/my-perks
https://www.plus.net/member-centre/account
https://www.plus.net/member-centre/home

(flick around all the tabs, allowing each one to load, then you might see the log in screen)

 

Also, some tabs selected are not being highlighted

tab not showing.PNG

(manage account tab doesn't have a pink line below the tab)

tab also not showing.PNG

(my perks also not being highlighted)

just pointing it out;)

adamwalker
Plusnet Help Team
Plusnet Help Team
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Re: plusnet account site does not work with firefox!

Hi DS, I've not been able to replicate that. Did you wait for each tab to load first before clicking on another? Just wondering if you did that or clicked between them before each one loaded. - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team