Moving house shouldn't be this hard

[#1]

Am I going to incur charges for the remaining months on my contract if we go that route?

[#2]

More importantly will you lose service between the 'Cease' and the reactivation?  Recent quotes by PN suggest a cease being actioned by BTOR in 1 day, whilst line activation is 5 days or more.

All because the BTOR records are faulty!

Maurice

[#3]

---

@DeathCubeK wrote:
Am I going to incur charges for the remaining months on my contract if we go that route?

---

Unfortunately so, as you were in contract before your house move. The figure is near the bottom of the initial response on the house move ticket here: https://www.plus.net/wizard/?p=view_question&id=152600514

@MauriceC wrote:

More importantly will you lose service between the 'Cease' and the reactivation?  Recent quotes by PN suggest a cease being actioned by BTOR in 1 day, whilst line activation is 5 days or more.

All because the BTOR records are faulty!

Maurice

I don't see how this is a record issue.

The line was ceased the same day. We reactivated the line the next day, and the day after the broadband service reactivated upon the order reaching the committed (KCI2) stage.

As per this response, the OP is back online 36 hours after it was ceased.

@Gandalf wrote:

Glad to hear it, and see.