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More speed junk

IanB
Newbie
Posts: 2
Registered: 09-03-2010

More speed junk

Well, I migrated from the dreaded Tiscali. It went smooth. Now my speed has dropped to less then 2MB, often 1Mb. I raised a ticket, and got a response, which of course puts the onus on me to fiddle around, if worst comes to worst there is a threat of £140 charge. Gordon Brown promises high speed net for all, for me i would prefer just to take the BS out of what we have first of all. I know I have been shaped down, admit it someone.
I've got better things to do with my life rather than worry about this, I just want a service as contracted. 3Mb would be nice, which I had with Tiscali. Right now I seem to have migrated from one bad apple to an even worse one.
Ian
3 REPLIES
torbayguy
Grafter
Posts: 207
Registered: 18-03-2010

Re: More speed junk

Ian I know how you feel mate, Im getting the same treatment.
Moderator
Moderator
Posts: 26,428
Thanks: 1,455
Fixes: 83
Registered: 14-04-2007

Re: More speed junk

Welcome to the forum IanB.
What are your router stats?
You may be in the 10 day training period, how long ago did you migrate?

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: More speed junk

Can you try a BT Speedtest and let us know the full results?
http://www.plus.net/support/broadband/troubleshooting/bt_speed_tester.shtml
Your profile on our side is set to 4000, which is correct for your line. The traffic management rules on your line can be seen here: http://www.plus.net/support/broadband/speed_guide/download_speeds.shtml#premiumSpeeds
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff