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Mistakenly cut off broadband

Posts: 2
Registered: ‎10-12-2015

Mistakenly cut off broadband

Please can anyone at plusnet actually tell me why my broadband was cut off? I can't get any sense from customer service!! Also can anyone tell me when my broadband will be restored ?
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 63
Registered: ‎15-06-2007

Re: Mistakenly cut off broadband

is this in anyway related to this
Quote from: Moggsy8751
I joined plusnet on 3/12/15 and did not receive a router as promised until I complained . Plusnet then emailed to say I was now live and then I was cut off instantly. I used a neighbors phone and Bob to attempt to contact plusnet took an hour. 1 week later I am still cut off!!! Dealing with plusnet us an absolute nightmare. I have just spent another hour on my friends phone an am unable to speak with any one. I am going to contact BT tomorrow to see if I can go back to them. They are bad but plusnet don't even reach bad !!