cancel
Showing results for 
Search instead for 
Did you mean: 

Mistakenly cut off broadband

Moggsy8751
Newbie
Posts: 2
Registered: 10-12-2015

Mistakenly cut off broadband

Please can anyone at plusnet actually tell me why my broadband was cut off? I can't get any sense from customer service!! Also can anyone tell me when my broadband will be restored ?
1 REPLY
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Mistakenly cut off broadband

is this in anyway related to this
Quote from: Moggsy8751
I joined plusnet on 3/12/15 and did not receive a router as promised until I complained . Plusnet then emailed to say I was now live and then I was cut off instantly. I used a neighbors phone and Bob to attempt to contact plusnet took an hour. 1 week later I am still cut off!!! Dealing with plusnet us an absolute nightmare. I have just spent another hour on my friends phone an am unable to speak with any one. I am going to contact BT tomorrow to see if I can go back to them. They are bad but plusnet don't even reach bad !!