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Minor Member Centre issue with Unlimited

pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Minor Member Centre issue with Unlimited

<Pedant mode>
Now I've changed to Unlimited and the 'View Your Usage' section shows me that my allowance is 0KB and that when I exceed this a further 0KB will be added at a cost of £0.00...
Shouldn't it be that I have an infinite allowance?
Alternatively, remove the references to allowances completely for Unlimited accounts?
</Pedant mode>
Obviously this is a very minor issue and you've probably got better things to do!  Smiley
7 REPLIES
Moderator
Moderator
Posts: 27,079
Thanks: 1,790
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Registered: ‎14-04-2007

Re: Minor Member Centre issue with Unlimited

I suspect the allowance on unlimited is not set at infinity but at a figure no-one is liable to reach Cheesy

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

pengbo
Grafter
Posts: 104
Registered: ‎15-01-2013

Re: Minor Member Centre issue with Unlimited

I think if you read the announcement thread you will see it's a known issue.
mikko
Grafter
Posts: 288
Registered: ‎30-07-2007

Re: Minor Member Centre issue with Unlimited

It's OK by me.
I'm on unlimited but still like to see my usage so wouldn't mind if the usage page is kept as is.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Minor Member Centre issue with Unlimited

Absolutely agree that seeing usage is very useful and I'm not suggesting getting rid of the page, just correcting the references to 0KB...  Saying I've used 1.6GB out of 0KB is wrong - Saying I've used 1.6GB is fine.
As I said, there's probably far more important things to fix first  Smiley
Community Veteran
Posts: 5,177
Thanks: 482
Fixes: 20
Registered: ‎10-06-2010

Re: Minor Member Centre issue with Unlimited

I don't remember seeing any 0KB limit on the old Unlimited usage pages, although I didn't look at them very often.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Minor Member Centre issue with Unlimited

Quote from: Strat
I suspect the allowance on unlimited is not set at infinity but at a figure no-one is liable to reach Cheesy

That would be very dangerous as:
a) Some customers may try very hard to test this
b) It may lead to accusations that the product isn't unlimited as you're limited to 1 Yottabyte* per month
Smiley Smiley Smiley
*http://en.wikipedia.org/wiki/Yotta-
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Minor Member Centre issue with Unlimited

There's no limit set.
The 0kb display is something we're going to fix, it's raised as a bug and will be fixed once some higher priority issues have been resolved/
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff