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Minor Member Centre issue with Unlimited

pwatson
Rising Star
Posts: 2,470
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Minor Member Centre issue with Unlimited

<Pedant mode>
Now I've changed to Unlimited and the 'View Your Usage' section shows me that my allowance is 0KB and that when I exceed this a further 0KB will be added at a cost of £0.00...
Shouldn't it be that I have an infinite allowance?
Alternatively, remove the references to allowances completely for Unlimited accounts?
</Pedant mode>
Obviously this is a very minor issue and you've probably got better things to do!  Smiley
7 REPLIES 7
Strat
Community Veteran
Posts: 31,306
Thanks: 1,627
Fixes: 565
Registered: ‎14-04-2007

Re: Minor Member Centre issue with Unlimited

I suspect the allowance on unlimited is not set at infinity but at a figure no-one is liable to reach Cheesy
Windows 10 Firefox 105.0.2 (64-bit)
pengbo
Grafter
Posts: 104
Registered: ‎15-01-2013

Re: Minor Member Centre issue with Unlimited

I think if you read the announcement thread you will see it's a known issue.
mikko
Grafter
Posts: 288
Registered: ‎30-07-2007

Re: Minor Member Centre issue with Unlimited

It's OK by me.
I'm on unlimited but still like to see my usage so wouldn't mind if the usage page is kept as is.
pwatson
Rising Star
Posts: 2,470
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Minor Member Centre issue with Unlimited

Absolutely agree that seeing usage is very useful and I'm not suggesting getting rid of the page, just correcting the references to 0KB...  Saying I've used 1.6GB out of 0KB is wrong - Saying I've used 1.6GB is fine.
As I said, there's probably far more important things to fix first  Smiley
ejs
Aspiring Hero
Posts: 5,442
Thanks: 631
Fixes: 25
Registered: ‎10-06-2010

Re: Minor Member Centre issue with Unlimited

I don't remember seeing any 0KB limit on the old Unlimited usage pages, although I didn't look at them very often.
pwatson
Rising Star
Posts: 2,470
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Minor Member Centre issue with Unlimited

Quote from: Strat
I suspect the allowance on unlimited is not set at infinity but at a figure no-one is liable to reach Cheesy

That would be very dangerous as:
a) Some customers may try very hard to test this
b) It may lead to accusations that the product isn't unlimited as you're limited to 1 Yottabyte* per month
Smiley Smiley Smiley
*http://en.wikipedia.org/wiki/Yotta-
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Minor Member Centre issue with Unlimited

There's no limit set.
The 0kb display is something we're going to fix, it's raised as a bug and will be fixed once some higher priority issues have been resolved/
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.