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Migrated to o2 today, fantastically fast download and upload

jonnyg
Grafter
Posts: 25
Registered: 06-12-2009

Migrated to o2 today, fantastically fast download and upload

So, this kind of proves my point that the fault is definitely with plusnet all along even though the support desk kept telling me otherwise, and of course kept telling me that the "fault" would move with me if I move to another provider...well, it hasn't, since activating my o2 broadband today the fault has disappeared and I am now getting faster speeds than I have ever had before.  I will post comparrisons in a moment.
26 REPLIES
Community Veteran
Posts: 3,486
Registered: 02-10-2008

Re: Migrated to o2 today, fantastically fast download and upload

jonnyg
Grafter
Posts: 25
Registered: 06-12-2009

Re: Migrated to o2 today, fantastically fast download and upload

OK, here's the proof !
This is the speed that I have been getting for the past 2 months from plusnet

and here is the speed that I am now getting today from my o2 connection.

Just in case it is not clear in the image, my o2 stats are:
Date                  Download Speed          Upload Speed 
Today 19:16    6506 kbps (813kB/s)    1026 kbps (128kB/s)

seems I was right all along  Smiley
jonnyg
Grafter
Posts: 25
Registered: 06-12-2009

Re: Migrated to o2 today, fantastically fast download and upload

Quote from: mal0z

that's strange -
someone saying the opposite
http://community.plus.net/forum/index.php/topic,82138.0/topicseen.html

That's not saying the oposite at all....they are referring to AOL,  I am referring to o2 !
community
Grafter
Posts: 666
Registered: 31-07-2007

Re: Migrated to o2 today, fantastically fast download and upload

Sounds good!
But I have just looked at several pages of the Terms and Conditions and although it repeatedly refers to "the Contract"  "Your Contract", I can't find how long is the minimum contract.
Perhapsyou can enlighten us?  Huh
jonnyg
Grafter
Posts: 25
Registered: 06-12-2009

Re: Migrated to o2 today, fantastically fast download and upload

There is a 1 month grace period, after that it is a 12 month contract.
gswindale
Grafter
Posts: 942
Registered: 05-04-2007

Re: Migrated to o2 today, fantastically fast download and upload

Quote from: jonnyg
Quote from: mal0z

that's strange -
someone saying the opposite
http://community.plus.net/forum/index.php/topic,82138.0/topicseen.html

That's not saying the oposite at all....they are referring to AOL,  I am referring to o2 !

It is the opposite - you moved out and experienced higher speeds.
They moved in and experienced higher speeds.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Migrated to o2 today, fantastically fast download and upload

and you went from BTw ADSL to O2 LLU that is in a different universe and cannot be directly compared
jonnyg
Grafter
Posts: 25
Registered: 06-12-2009

Re: Migrated to o2 today, fantastically fast download and upload

You guys just won't accept that plusnet are at fault here will you.
The proof,  192kbs download speed with plusnet for the past 2 months.  I move to o2 and the "fault" disappeared even though support kept telling me it would move with me.
Amazing eh? 
Sure glad I moved. I really wanted to stay with plusnet as I had been with them for 10 years... but loyalty gets you nothing.
Oh and by the way, o2 have a fantastic helpdesk, really professional and they know what they are talking about too.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Migrated to o2 today, fantastically fast download and upload

and you wont except that you are on a different phone system now
Steve
Seasoned Pro
Posts: 6,802
Thanks: 305
Registered: 13-07-2009

Re: Migrated to o2 today, fantastically fast download and upload

Whatever floats your boat! as long as you are happy thats all that matters,pay us a visit in a couple months time when your honeymoon period is over and let us know if your still a fan of them,in the meantime merry christmas and a speedy new year Cheesy
If life gives you lemons, make lemonade.
jonnyg
Grafter
Posts: 25
Registered: 06-12-2009

Re: Migrated to o2 today, fantastically fast download and upload

Quote from: pierre_pierre
and you wont except that you are on a different phone system now

err, yes I will.  I accept I am on a different phone system.  There now, does that satisfy you.
But, the fact still remains that I was paying plus net £5 a month MORE than o2, yet plusnet could only give me 192kbs download...that really is unacceptable and you know it.
jonnyg
Grafter
Posts: 25
Registered: 06-12-2009

Re: Migrated to o2 today, fantastically fast download and upload

Quote from: steve74
Whatever floats your boat! as long as you are happy thats all that matters,pay us a visit in a couple months time when your honeymoon period is over and let us know if your still a fan of them,in the meantime merry christmas and a speedy new year Cheesy

Yes, I will do that  Smiley
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Migrated to o2 today, fantastically fast download and upload

Quote from: jonnyg
So, this kind of proves my point that the fault is definitely with plusnet all along

As an LLU user myself (Be actually, on which O2 runs) I think you are not actually understanding the differences.
It is actually pretty likely that the fault is with BT equipment and PlusNet, like any other ISP who run over BT kit, have to deal with them in a formal and frequently frustrating way.
Sometimes the process can prevent a resolution and moving to LLU can either bypass the issue or bring it out again in a different guise.
Looks like you've been lucky moving to LLU, many are not, but when you have exhausted all other options it can be worth trying.
Glad it sorted out your problems.
PS You are NOT on a different phone system, all those comments are just plain wrong. You ARE on a different broadband system but still down the same phone line. Your phone service and equipment is as it was, unchanged.  Wink
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Migrated to o2 today, fantastically fast download and upload

but the exchange system is different, granted from the exchange to the house is the same.
and I echo what HP has said, I am not denying you have a much better signal and better speed, but nobody really knows what your previous problem was.  and what you were told was partly true if you had just changed ISP and not gone LLU.
Happy XMAS and NEW YEAR