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Member centre offer - going round in circles!

FIXED
RichardB
Champion
Posts: 932
Thanks: 318
Fixes: 33
Registered: ‎19-11-2008

Member centre offer - going round in circles!

Hi,

I noticed an offer for an existing customer (my pensioner mother) in the member centre.

It would be a saving of approx £6 per month for an new 18 month contract.

I discussed it with my mother and we decided to take the offer...

After logging into the member centre, I clicked on the "renew your contract" box/link and the line details were checked etc.

Then a  "start your order" box/link was present.  a

Started the order then the browser was re-directed to https://www.plus.net/campaigns/error/ with a "Sign into member centre" box/link.

Pressing the "Sign into member centre" lands back at the member centre and already logged in!

The process can be repeated ad infinitum  🙄

I have tried two PCs each with two different browsers (Chromium and Firefox).

 

Could a PN Staff Member please investigate / advise?

I can supply my mothers username by PM  if required.

 

Regards

Richard

 

 

 

 

5 REPLIES 5
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,247
Thanks: 9,179
Fixes: 1,478
Registered: ‎21-04-2017

Re: Member centre offer - going round in circles!

Fix

Hi @RichardB I’m sorry for the issues you’re having with renewing the contract online. 

We’ve logged an issue with this internally (ref: IMT-5464) on Saturday and we’re investigating. We should know more next week. 

Apologies for the inconvenience caused. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 19,688
Thanks: 8,028
Fixes: 94
Registered: ‎22-08-2007

Re: Member centre offer - going round in circles!

@Gandalf 

Is this a time limited offer … which might have expired by the time the issue is fixed?

Can @RichardB obtain the same offer (or may be a better one) by phoning COTS (the I am thinking of leaving option)?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,247
Thanks: 9,179
Fixes: 1,478
Registered: ‎21-04-2017

Re: Member centre offer - going round in circles!

I’d imagine it’s a limited time offer but I couldn’t say for sure. If the offer has expired before the problem is fixed then we’d be happy to honour it one way or another. 

Best to phone customer options on 0800 013 2632 quoting the online renewal offer or we’d be happy to arrange a call back explaining the situation beforehand if it’s easier. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RichardB
Champion
Posts: 932
Thanks: 318
Fixes: 33
Registered: ‎19-11-2008

Re: Member centre offer - going round in circles!

Hi @Gandalf and @Townman 

Sorry for the belated reply. I will phone the COT next time I am at my mothers house.

Regards

Richard

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Member centre offer - going round in circles!

No worries @RichardB, let us know how you get on.

 

Thanks.