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Marketing Emails from Plusnet - even though I said I didnt want any

severedsolo
Grafter
Posts: 97
Registered: ‎09-03-2010

Marketing Emails from Plusnet - even though I said I didnt want any

im going to post this in here, because it isn't a "problem" per se, but iv recieved an email from PN today offering me John Lewis vouchers in exchange for refferals.
I very specifically said on signup that I didn't want to opt in to marketing emails, so can someone please check that im taken off the list? thank you
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Marketing Emails from Plusnet - even though I said I didnt want any

Hi severedsolo,
I've just checked your account and you were actually opted in for marketing e-mails. Sorry if you've already asked us to do this.
Please let me know if you receive any other messages from now.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
severedsolo
Grafter
Posts: 97
Registered: ‎09-03-2010

Re: Marketing Emails from Plusnet - even though I said I didnt want any

thanks adam, as i said, not an issue really, its not like you spam me with hundreds of them, i just like to keep my primary email address purely for important emails  Smiley
Community Veteran
Posts: 26,720
Thanks: 934
Fixes: 10
Registered: ‎10-04-2007

Re: Marketing Emails from Plusnet - even though I said I didnt want any

Adam, Have you done a test signup to confirm that opting out of marketing does result in the opt out option being set?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Marketing Emails from Plusnet - even though I said I didnt want any

Hi Jelv,
I haven't as we're not in any doubt about this working as intended at the moment.
Test sign ups are easier said than done but will be done if anything points towards an issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team