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Mant thanks for your excellent service

Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: ‎22-06-2012

Mant thanks for your excellent service

I called customer support earlier this morning to check whether or not it would be worthwhile changing my package & downgrading to the basic fibre package. My call was answered promptly by customer support. After explaining my problem the PN employee suggested that I should have a chat with technical support before making any decisions. I was transferred immediately. My fibre connection was then given a thorough MOT. Consequently I'm happy with my present package.
I'd just like to say a big thank you for the way that my call was handled immediately & by the polite & professional service I received. As ever, Plusnet has exceeded my expectations.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Mant thanks for your excellent service

Glad to hear another customer service story with a happy ending, thanks a lot for taking the time to post Smiley
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team