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Main site is probably losing you customers

Bluesplayer
Grafter
Posts: 103
Registered: ‎01-10-2009

Main site is probably losing you customers

I don't know what server setup you have for your main site but it sux whatever you have in place.  I have writen this whilst waiting to log in.  How many prospective broadband purchases are experiencing the same problem.  This isn't a one off either as the main site is very slow and sometimes unusable - like right now - quite often it seems.
Quote
Take a preview of the Member Centre features.
Please log in using 'guest' as the username and the password.

Must be 5 mins and still not logged in....yawn...
Infact I give up.
7 REPLIES
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Main site is probably losing you customers

You are quite right, it is playing up again, not normally this bad.
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Main site is probably losing you customers

Seems OK now, must have been a glitch.
chuckster
Grafter
Posts: 111
Registered: ‎21-11-2007

Re: Main site is probably losing you customers

The portal has always been slow to log in for me.. a few seconds ago it took about 10 seconds to log in.  Usually it's at least 5 seconds.  Doesn't sound much, but when you're used to systems logging you in fairly instantly it does make you wonder what's different.
Moderator
Moderator
Posts: 27,084
Thanks: 1,796
Fixes: 146
Registered: ‎14-04-2007

Re: Main site is probably losing you customers

It's a known problem and Plusnet are looking for a solution.

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)

Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Main site is probably losing you customers

They've been looking for a solution to this for the last 10 years! (I'm not joking)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
chuckster
Grafter
Posts: 111
Registered: ‎21-11-2007

Re: Main site is probably losing you customers

I've learned to accept it as a 'feature'. 
Ado16
Grafter
Posts: 106
Registered: ‎15-05-2012

Re: Main site is probably losing you customers

Perhaps we could have "Flat battery" car starting noises played when you press the Log In button? Smiley