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Madasafish Problems

SJA
Newbie
Posts: 9
Registered: 26-03-2009

Madasafish Problems

What has happened to the Madasafish Homepage?  Had problems with 'dodgy' connections yesterday but cannot raise it at all today so can't log a ticket or contact customer service.
I am still waiting for a resolution to my problem dating back to MARCH '09.  Bob kept saying - am working on it.
16 REPLIES
alanr1303
Newbie
Posts: 7
Registered: 25-11-2009

Re: Madasafish Problems

I am also a Madasafish customer and have noticed the apparent disappearance of the Madasafish pages. While searching for info I found this forum and am finding out more about the Madasafish/plusnet customer experience, not good.
I signed up with Freenetname about 10 years ago, and following various mergers and takeovers am now a Madasafish customer. It seems to me that the service level has drastically reduced since the BT acquisition.
I have also noticed the amount of information about networks etc. which is available to plusnet customers which is not provided to Madasafish customers.
I also have had a problem since April 09, the only way I have managed to get any action is to raise a complaint with ISPA, then escalate to the next level. The terms and conditions suggest writing to the MD, don't waste your time, he does not even acknowledge the letter.
adie:quote
alanr1303
Newbie
Posts: 7
Registered: 25-11-2009

Re: Madasafish Problems

Just to add more info https:\\secure.madasafish.com seems to be OK.
http:\\www.madasafish.com is as far as I can see dead.
This means I can access my account, however when I click the link for "Tickets" the required address is  http:\\www.madasafish.com/contact/tickets.shtml, and so fails.
It does not inspire confidence in as ISP which cannot even ensure that its own website is available. This is not a blip, the site has been unavailable for at least 20hours to my knowledge.
Superuser
Superuser
Posts: 3,292
Thanks: 1,724
Fixes: 12
Registered: 10-04-2007

Re: Madasafish Problems

Odd?  I've just tried the home pages you quote and http://www.madasafish.com/broadband/ and it works Smiley  also http://www.madasafish.com/support/service-status.html  with no problems?  Tested from my Plusnet account.

I don't have a Madasafish login to go further, but the main site seems OK.
Maurice
Moderator
Moderator
Posts: 26,940
Thanks: 1,743
Fixes: 133
Registered: 14-04-2007

Re: Madasafish Problems

I had problems accessing it earlier as in this thread.

Customer and Forum Moderator.

alanr1303
Newbie
Posts: 7
Registered: 25-11-2009

Re: Madasafish Problems

It recovered soon after my post, it was certainly not available when I posted.
After posting I installed OpenDNS and found I could access the site OK, Madasafish default DNS failed.
While checking my laptop a few minutes later all seemed OK.
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Madasafish Problems

I was about to post this handy link sometimes useful for checking http://downforeveryoneorjustme.com/
I tried the MAAF site direct and it worked ok. I put it into the link and it said it was down.... strange.
I tried it direct again, ok. Put it in the checker, now OK.. Still ok.
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Madasafish Problems

http://downforeveryoneorjustme.com/ says it's up but I can't access from my PN connection!
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Madasafish Problems

I can get to both of them using IE8 but very slow to load - but my secondary DNS server is OpenDNS
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Madasafish Problems

Loads for me this morning.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Madasafish Problems

Hi guys,
Are any of you still having problems? It seems to be working OK from here, and our monitoring isn't showing anything particularly funky.
Moderator
Moderator
Posts: 18,696
Thanks: 1,951
Fixes: 247
Registered: 11-01-2008

Re: Madasafish Problems

Much better today..

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Madasafish Problems

Oh no it's not  Angry
"problem loading page" on Firefox
& "Internet Explorer cannot display the webpage" on IE8
both on my PN connection.
SJA
Newbie
Posts: 9
Registered: 26-03-2009

Re: Madasafish Problems

Still having problems.  Was available when I logged on first thing today but it disappeared after opening emails and Googling.  I still do not have it.
alanr1303
Newbie
Posts: 7
Registered: 25-11-2009

Re: Madasafish Problems

Glad to say all is OK for me at the moment