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Madasafish Problems

SJA
Newbie
Posts: 9
Registered: 26-03-2009

Madasafish Problems

What has happened to the Madasafish Homepage?  Had problems with 'dodgy' connections yesterday but cannot raise it at all today so can't log a ticket or contact customer service.
I am still waiting for a resolution to my problem dating back to MARCH '09.  Bob kept saying - am working on it.
16 REPLIES
alanr1303
Newbie
Posts: 7
Registered: 25-11-2009

Re: Madasafish Problems

I am also a Madasafish customer and have noticed the apparent disappearance of the Madasafish pages. While searching for info I found this forum and am finding out more about the Madasafish/plusnet customer experience, not good.
I signed up with Freenetname about 10 years ago, and following various mergers and takeovers am now a Madasafish customer. It seems to me that the service level has drastically reduced since the BT acquisition.
I have also noticed the amount of information about networks etc. which is available to plusnet customers which is not provided to Madasafish customers.
I also have had a problem since April 09, the only way I have managed to get any action is to raise a complaint with ISPA, then escalate to the next level. The terms and conditions suggest writing to the MD, don't waste your time, he does not even acknowledge the letter.
adie:quote
alanr1303
Newbie
Posts: 7
Registered: 25-11-2009

Re: Madasafish Problems

Just to add more info https:\\secure.madasafish.com seems to be OK.
http:\\www.madasafish.com is as far as I can see dead.
This means I can access my account, however when I click the link for "Tickets" the required address is  http:\\www.madasafish.com/contact/tickets.shtml, and so fails.
It does not inspire confidence in as ISP which cannot even ensure that its own website is available. This is not a blip, the site has been unavailable for at least 20hours to my knowledge.
Superuser
Superuser
Posts: 3,082
Thanks: 1,515
Fixes: 9
Registered: 10-04-2007

Re: Madasafish Problems

Odd?  I've just tried the home pages you quote and http://www.madasafish.com/broadband/ and it works Smiley  also http://www.madasafish.com/support/service-status.html  with no problems?  Tested from my Plusnet account.

I don't have a Madasafish login to go further, but the main site seems OK.
Maurice
Moderator
Moderator
Posts: 26,421
Thanks: 1,450
Fixes: 81
Registered: 14-04-2007

Re: Madasafish Problems

I had problems accessing it earlier as in this thread.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
alanr1303
Newbie
Posts: 7
Registered: 25-11-2009

Re: Madasafish Problems

It recovered soon after my post, it was certainly not available when I posted.
After posting I installed OpenDNS and found I could access the site OK, Madasafish default DNS failed.
While checking my laptop a few minutes later all seemed OK.
Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Madasafish Problems

I was about to post this handy link sometimes useful for checking http://downforeveryoneorjustme.com/
I tried the MAAF site direct and it worked ok. I put it into the link and it said it was down.... strange.
I tried it direct again, ok. Put it in the checker, now OK.. Still ok.
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Madasafish Problems

http://downforeveryoneorjustme.com/ says it's up but I can't access from my PN connection!
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Madasafish Problems

I can get to both of them using IE8 but very slow to load - but my secondary DNS server is OpenDNS
reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Madasafish Problems

Loads for me this morning.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: Madasafish Problems

Hi guys,
Are any of you still having problems? It seems to be working OK from here, and our monitoring isn't showing anything particularly funky.
Moderator
Moderator
Posts: 18,317
Thanks: 1,663
Fixes: 183
Registered: 11-01-2008

Re: Madasafish Problems

Much better today..

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

reserved
Grafter
Posts: 617
Registered: 08-11-2008

Re: Madasafish Problems

Oh no it's not  Angry
"problem loading page" on Firefox
& "Internet Explorer cannot display the webpage" on IE8
both on my PN connection.
SJA
Newbie
Posts: 9
Registered: 26-03-2009

Re: Madasafish Problems

Still having problems.  Was available when I logged on first thing today but it disappeared after opening emails and Googling.  I still do not have it.
alanr1303
Newbie
Posts: 7
Registered: 25-11-2009

Re: Madasafish Problems

Glad to say all is OK for me at the moment