cancel
Showing results for 
Search instead for 
Did you mean: 

MORE THAN THREE WEEKS for voip fix - not good enough (Finially Fixed)

Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

MORE THAN THREE WEEKS for voip fix - not good enough (Finially Fixed)

I have had a problem with my voip account in that my phone doesn't ring when called.
The ticket was raised on 25th August and apart from some testing this week, nothing appears to be happening to fix the fault.  Shocked Angry
I have finally decided that it is time to raise a complaint Sad
9 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Nearly THREE WEEKS for voip fix - not good enough

No - It's not.
Did you not hear back from us this afternoon?  Gradwell apologised and asked for a full list of the settings that you use.
I was about half an hour short of sending Peter an email to voice my own concerns when that came in.  Can you put your full settings onto the ticket and we'll get it fired back to Gradwell and I'll chase with Peter if we don't see any action.
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Nearly THREE WEEKS for voip fix - not good enough

Quote from: Jameseh
No - It's not.
Did you not hear back from us this afternoon?  Gradwell apologised and asked for a full list of the settings that you use.

NO I DID NOT. <b> NO-ONE HAS ASKED FOR MY SETTINGS ON THE TICKET. ANYWAY ALL THE SETTINGS IN USE ARE IN THE THREAD MENTIONED IN THE TICKET, as you well know.
I have NOT had any apology from anyone
If you look at the ticket the last update is 12/09 @22:53
Quote
We still don't have a new update from Gradwell, we will continue to check.
From link:CSA Removed

[Moderator's note by Dick(Strat) Please try not to shout at James who is working to help you.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Nearly THREE WEEKS for voip fix - not good enough

That's dissapointing.
I'll drop a mail to Peter.
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Nearly THREE WEEKS for voip fix - not good enough

Been getting registration failed on E65 for last 2 days
Nothing heard from pn today.
NOT A HAPPY BUNNY ANYMORE. THREE WEEKS I HAVE BEEN WAITING FOR A FIX!
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: MORE THAN THREE WEEKS for voip fix - not good enough (changed)

Hi - I've heard nothing from Gradwell, which quite frankly isn't good enough.
I escalated your case with a team leader, who then replied after 24 hours and subsequently neglected to get back in touch.  when I called for an update the next day, he was on lunch (at 3pm) and would be calling me back straight away.  Still nothing.
I'm going to raise directly with Peter when he gets back from holiday on Monday.
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: MORE THAN THREE WEEKS for voip fix - not good enough (changed)

Puddy came up with a suggestion of changing the proxy & registration servers to sip:natproxy.plus.net. This HAS WORKED. The phone registered straight away (a new thing for past 3 days) and I was able to make and receive calls for the first time ever on this phone.
So many thanks to puddy and no thanks to Gradwell/plusnet for keeping me hanging on for OVER THREE WEEKS to get this fixed.
I still want an official apology from Gradwell & Plusnet over this.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: MORE THAN THREE WEEKS for voip fix - not good enough (Finially Fixed)

If you don't mind having an official apology from me, I'll be happy to sort something out for you.
I can't find out the underlying causes until Peter is back from holiday.
Community Veteran
Posts: 3,291
Thanks: 2
Registered: 10-08-2007

Re: MORE THAN THREE WEEKS for voip fix - not good enough (Finially Fixed)

Good for Puddy, he knows more about this than plusnet these days
Moderator
Moderator
Posts: 26,969
Thanks: 1,761
Fixes: 135
Registered: 14-04-2007

Re: MORE THAN THREE WEEKS for voip fix - not good enough (Finially Fixed)

[Moderator's note by Dick (Strat) Thread locked in favour of http://community.plus.net/forum/index.php/topic,78851.144.html.

Customer and Forum Moderator.