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Loyalty?

paxy
Grafter
Posts: 254
Thanks: 3
Registered: ‎01-08-2007

Loyalty?

Hi There...
Can someone from support have a quick look at ticket 39369866 which seems to have had quite a strange reply to the question I asked (and has now just been sitting there for a week, even though your email reply suggested it had been 'escalated')
Thanks.....Paxy
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Loyalty?

Hi Paxy,
Sorry for any confusion, the reply was appropriate but was not well explained I'm afraid. The customer options team as mentioned by my colleague is the retentions team which is why he provided you with their opening times and contact number.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
paxy
Grafter
Posts: 254
Thanks: 3
Registered: ‎01-08-2007

Re: Loyalty?

ok thanks for the reply here - I still can't quite comprehend that rather than raising a ticket plusnet are encouraging me to write to them!!  Indeed a step backwards in efficiency.
but...I will try you out and send you a letter then :-)
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Loyalty?

You can call on the phone number given if you'd rather not send a letter.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
paxy
Grafter
Posts: 254
Thanks: 3
Registered: ‎01-08-2007

Re: Loyalty?

done :-)
thanks