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Lost webspace due to product upgrade.

rissbrook
Newbie
Posts: 4
Registered: 05-05-2014

Lost webspace due to product upgrade.

I was told that Plusnet, were upgrading my Homesurf package to Unlimited Package, because they were doing away with Homesurf.
Pleased to hear that it would be cheaper too.
Just realised that this does not come with any webspace, when on trying to access my website today (which is forwarded to this webspace),
I got a connection error!
Homesurf came with free webspace... apparently Unlimited doesn't.
Not happy - don't think I've got a copy of my files that I had on there either! (Only a personal site, and know I should have kept a backup, but
thought files were safe on Plusnet server)!
Will have to find free webspace site, but would have been nice to have been told of this in advance!!
Anyone else who had Homesurf and webspace be warned.  Angry
10 REPLIES
Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Lost webspace due to product upgrade.

Changing packages from a legacy to a current has always kept the existing benefits like the web space etc, best to ticket it.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
rissbrook
Newbie
Posts: 4
Registered: 05-05-2014

Re: Lost webspace due to product upgrade.

Have sent in a ticket, but don't hold out much hope of getting Webspace for free,as in original package!
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Lost webspace due to product upgrade.

I've moved packages after PN did away with webspace but have never lost mine - you shouldn't lose yours either, as Gus said legacy benefits tend to stay with you.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Moderator
Moderator
Posts: 18,232
Thanks: 2,708
Fixes: 211
Registered: 06-04-2007

Re: Lost webspace due to product upgrade.

When I moved from legacy Premier 2 to the old Unlimited then on to the new Unlimited I kept my webspace each time even though both unlimiteds don't come with it as standard.
Quote your ticket number here and, hopefully, one of the DC Team will pick it up tomorrow for you.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

rissbrook
Newbie
Posts: 4
Registered: 05-05-2014

Re: Lost webspace due to product upgrade.

My reference number is: 85213541
Community Gaffer
Community Gaffer
Posts: 13,324
Thanks: 1,111
Fixes: 89
Registered: 04-04-2007

Re: Lost webspace due to product upgrade.

Hi there,
Really sorry that this happened. We've re-allocated 250Mb of webspace to your account however I'm sorry to say, your content can't be recovered. I've provided some more detail in reply to your support ticket.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: Lost webspace due to product upgrade.

I must admit I always specify that I will keep all my current freebies when I change package, like website/cgi/voip etc. That way they know you want to keep it and it is in the ticket system if they do loose it.
Superuser
Superuser
Posts: 12,229
Thanks: 3,537
Fixes: 22
Registered: 22-08-2007

Re: Lost webspace due to product upgrade.

You might be able to recover your content via one of the web look-back services.
rissbrook
Newbie
Posts: 4
Registered: 05-05-2014

Re: Lost webspace due to product upgrade.

Seems files are lost.
Thanks for giving me back my webspace plus extra allocation.
My own fault for not saving a backup of files!!
Ticket now closed.
Superuser
Superuser
Posts: 12,229
Thanks: 3,537
Fixes: 22
Registered: 22-08-2007

Re: Lost webspace due to product upgrade.

Quote from: rissbrook
My own fault for not saving a backup of files!!

How did you create the site?  Do you not still have the contents in your development environment?
Try putting your web address in here - http://archive.org/web/ - the way back machine.  If it is there, it might not render perfectly, but there might be enough to help you resurrect your side.  I just looked up material I published back in 2008.  Cheesy