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Lost webspace due to product upgrade.

rissbrook
Newbie
Posts: 4
Registered: ‎05-05-2014

Lost webspace due to product upgrade.

I was told that Plusnet, were upgrading my Homesurf package to Unlimited Package, because they were doing away with Homesurf.
Pleased to hear that it would be cheaper too.
Just realised that this does not come with any webspace, when on trying to access my website today (which is forwarded to this webspace),
I got a connection error!
Homesurf came with free webspace... apparently Unlimited doesn't.
Not happy - don't think I've got a copy of my files that I had on there either! (Only a personal site, and know I should have kept a backup, but
thought files were safe on Plusnet server)!
Will have to find free webspace site, but would have been nice to have been told of this in advance!!
Anyone else who had Homesurf and webspace be warned.  Angry
10 REPLIES 10
Gus
Aspiring Pro
Posts: 3,240
Thanks: 34
Fixes: 3
Registered: ‎31-07-2007

Re: Lost webspace due to product upgrade.

Changing packages from a legacy to a current has always kept the existing benefits like the web space etc, best to ticket it.
FTTP 500 regrade from Tues 28th November
rissbrook
Newbie
Posts: 4
Registered: ‎05-05-2014

Re: Lost webspace due to product upgrade.

Have sent in a ticket, but don't hold out much hope of getting Webspace for free,as in original package!
dvorak
Moderator
Moderator
Posts: 29,701
Thanks: 6,588
Fixes: 1,485
Registered: ‎11-01-2008

Re: Lost webspace due to product upgrade.

I've moved packages after PN did away with webspace but have never lost mine - you shouldn't lose yours either, as Gus said legacy benefits tend to stay with you.
Customer / Moderator
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If it fixed it click 'This fixed my problem'
Mav
Moderator
Moderator
Posts: 22,596
Thanks: 4,807
Fixes: 517
Registered: ‎06-04-2007

Re: Lost webspace due to product upgrade.

When I moved from legacy Premier 2 to the old Unlimited then on to the new Unlimited I kept my webspace each time even though both unlimiteds don't come with it as standard.
Quote your ticket number here and, hopefully, one of the DC Team will pick it up tomorrow for you.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

rissbrook
Newbie
Posts: 4
Registered: ‎05-05-2014

Re: Lost webspace due to product upgrade.

My reference number is: 85213541
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,923
Thanks: 5,001
Fixes: 317
Registered: ‎04-04-2007

Re: Lost webspace due to product upgrade.

Hi there,
Really sorry that this happened. We've re-allocated 250Mb of webspace to your account however I'm sorry to say, your content can't be recovered. I've provided some more detail in reply to your support ticket.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

HairyMcbiker
All Star
Posts: 6,792
Thanks: 266
Fixes: 21
Registered: ‎16-02-2009

Re: Lost webspace due to product upgrade.

I must admit I always specify that I will keep all my current freebies when I change package, like website/cgi/voip etc. That way they know you want to keep it and it is in the ticket system if they do loose it.
Townman
Superuser
Superuser
Posts: 23,502
Thanks: 9,885
Fixes: 165
Registered: ‎22-08-2007

Re: Lost webspace due to product upgrade.

You might be able to recover your content via one of the web look-back services.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

rissbrook
Newbie
Posts: 4
Registered: ‎05-05-2014

Re: Lost webspace due to product upgrade.

Seems files are lost.
Thanks for giving me back my webspace plus extra allocation.
My own fault for not saving a backup of files!!
Ticket now closed.
Townman
Superuser
Superuser
Posts: 23,502
Thanks: 9,885
Fixes: 165
Registered: ‎22-08-2007

Re: Lost webspace due to product upgrade.

Quote from: rissbrook
My own fault for not saving a backup of files!!

How did you create the site?  Do you not still have the contents in your development environment?
Try putting your web address in here - http://archive.org/web/ - the way back machine.  If it is there, it might not render perfectly, but there might be enough to help you resurrect your side.  I just looked up material I published back in 2008.  Cheesy

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.