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Logging out of Portal Issue

Strat
Community Veteran
Posts: 31,306
Thanks: 1,627
Fixes: 565
Registered: ‎14-04-2007

Logging out of Portal Issue

Hi

Is there an issue with the portal as I get this message when logging out.

Logging out of portal.JPG

Windows 10 Firefox 105.0.2 (64-bit)
13 REPLIES 13
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,226
Thanks: 318
Fixes: 118
Registered: ‎26-03-2018

Re: Logging out of Portal Issue

Hi @Strat,

I can't say I've seen this message pop up before myself I'm afraid. Has this only happened on one occasion and if not, does clearing your cookies and cache or using another browser result in you seeing the same message?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
pjmarsh
Superuser
Superuser
Posts: 3,595
Thanks: 1,262
Fixes: 12
Registered: ‎06-04-2007

Re: Logging out of Portal Issue

I've just had a problem with logging out as well, twice.  I'm not in a position to be clearing cookies and cache at the moment.  I logged into one account, logged out (and got this issue), logged into another account and then logged out of that one and got the message.  Everything looked to be logged out after, so I'm not sure what I haven't been logged out of.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Aspiring Legend
Posts: 11,280
Thanks: 3,697
Fixes: 136
Registered: ‎24-02-2012

Re: Logging out of Portal Issue

@Strat and @pjmarsh aren't the only ones to have experienced this. I had an occurrence late Friday night, but as closing the tab cleared my login, and it happened just before a Bank Holiday,I decided to leave until the next time I needed to access the Portal. I can confirm it is still happening.

John
JonoH
Community Gaffer
Community Gaffer
Posts: 4,304
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Registered: ‎29-09-2011

Re: Logging out of Portal Issue

Thanks for letting us know, I've raised this with our Incident management team for investigation (IMT-2418)

 Jono H
 Plusnet Community Manager
JonoH
Community Gaffer
Community Gaffer
Posts: 4,304
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Registered: ‎29-09-2011

Re: Logging out of Portal Issue

That issue should now be resolved.

 

Thanks for letting us know!

 Jono H
 Plusnet Community Manager
jab1
Aspiring Legend
Posts: 11,280
Thanks: 3,697
Fixes: 136
Registered: ‎24-02-2012

Re: Logging out of Portal Issue

It appears to be fixed, @JonoH, but it now sends me to the login page after 5 seconds, whereas previously I returned to:  https://www.plus.net/index_nlp.html, which I have as a link, almost instantly.

John
Dan_the_Van
Aspiring Champion
Posts: 1,122
Thanks: 322
Fixes: 27
Registered: ‎25-06-2007

Re: Logging out of Portal Issue

I see the same message as above, however I get logged back on to the Welcome page.

 

Dan.

 

JonoH
Community Gaffer
Community Gaffer
Posts: 4,304
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Registered: ‎29-09-2011

Re: Logging out of Portal Issue


@jab1 wrote:

It appears to be fixed, @JonoH, but it now sends me to the login page after 5 seconds.

Me 2, I believe that's by design. I'm not sure why it makes you people wait 5 seconds now.

 Jono H
 Plusnet Community Manager
Dan_the_Van
Aspiring Champion
Posts: 1,122
Thanks: 322
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Registered: ‎25-06-2007

Re: Logging out of Portal Issue

This feature means I can not log off without closing the brower.

 

Dan.

JonoH
Community Gaffer
Community Gaffer
Posts: 4,304
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Registered: ‎29-09-2011

Re: Logging out of Portal Issue

Are yo usaying it auto logs you back in? can you clear your cache and cookies and try again please? I'm not able to replicate it.

 Jono H
 Plusnet Community Manager
Dan_the_Van
Aspiring Champion
Posts: 1,122
Thanks: 322
Fixes: 27
Registered: ‎25-06-2007

Re: Logging out of Portal Issue

Hi,

Yes I stay logged on.

I have fired up one of my Virtual system where I have never logged on the the portal and I see the same issue, in this case Chrome, also see the issue with Firefox on another system, both latest versions.

I have a free-online account and for many years I have never been able to log off cleanly see 

https://community.plus.net/t5/My-Account-Billing/Couldn-t-remove-db-entry/m-p/1040566

This error has gone and been replaced by being logged back on 

 

Dan

JonoH
Community Gaffer
Community Gaffer
Posts: 4,304
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Registered: ‎29-09-2011

Re: Logging out of Portal Issue


@Dan_the_Van wrote:

Yes I stay logged on.

Is this impacting anyone else? is it all free-online accounts? 

 Jono H
 Plusnet Community Manager
Dan_the_Van
Aspiring Champion
Posts: 1,122
Thanks: 322
Fixes: 27
Registered: ‎25-06-2007

Re: Logging out of Portal Issue

@JonoH

Is this issue being looked into as I must say it is very inconvenient to have to close the web browser down to fully log off. I see this issue with Edge and Firefox.

 

Dan.