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Legacy e-mail addresses eg Globalnet, Madasafish

FrustratedUser
Grafter
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Registered: ‎11-05-2018

Legacy e-mail addresses eg Globalnet, Madasafish

If you have a problem with a legacy e-mail address provided through PN don't expect any action to resolve same.

 

Many apologies but no action. Only a small team looking after legacy e-mail issues apparently and if your problem does not affect anyone else - too bad your problem is unlikely to be dealt with given the "service" I have received.

It seems to me that they want to get people to move away from them so that they don't have to support them anymore.

For me it is given me cause to consider moving away from PN.

 

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bobpullen
Community Gaffer
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Registered: ‎04-04-2007

Re: Legacy e-mail addresses eg Globalnet, Madasafish

What exactly is the problem, perhaps somebody here can help?

Bob Pullen
Plusnet Product Team
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FrustratedUser
Grafter
Posts: 39
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Registered: ‎11-05-2018

Re: Legacy e-mail addresses eg Globalnet, Madasafish

As I posted in the e-mail part of the forum, I stopped being able to receive e-mails on my legacy Globalnet e-mail account but I can still send e-mails. No error message is being reported through either Webmail or MS Outlook 2007 which I normally use to access my e-mails.

I reported the matter on 30th April and since then no action has been taken to rectify the problem other than to refresh the account which did not fix it. The "specialist" e-mail team kept coming back with questions I had already answered to the operators I spoke to on the phone. I wasn't able to speak to the e-mail team as I was told they "work outside normal hours". I was promised a "response" not a fix when I posted on here on Saturday last, but have heard nothing further despite speaking to a manager, who although most apologetic frankly admitted that my problem was not a priority.

 

The current open ticket on Madasafish is 173831626. The original ticket was closed without the natter being resolved.

Mav
Moderator
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Re: Legacy e-mail addresses eg Globalnet, Madasafish

Moderator's note:

Thread locked in favour of the established thread in Email.

Forum Moderator and Customer
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