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Lack of understanding.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 867
Fixes: 223
Registered: ‎27-04-2007

Re: Lack of understanding.

No worries Ann! Yes, I've fixed that going forward too by making sure the right discounts are in place. I've credited that off for you, as the next bill is due within 24 hours it means that it's going to appear on the February bill as credit instead. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Gothiccouturier
Dabbler
Posts: 16
Thanks: 1
Registered: ‎01-12-2022

Re: Lack of understanding.

Dear Adam,

Thank you so much for that. Is the bill due tomorrow, going to be the correct amount, or the higher amount that December's bill was? Thank you again for your help.

Best wishes

Ann

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 867
Fixes: 223
Registered: ‎27-04-2007

Re: Lack of understanding.

It should be at the correct amount, it's just too short notice to add credit in, do shout up again if there's any issues though.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Gothiccouturier
Dabbler
Posts: 16
Thanks: 1
Registered: ‎01-12-2022

Re: Lack of understanding.

Dear Adam,

Thank you ever so much for all of your help. I really do appreciate it.

 

Best wishes

Ann

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 867
Fixes: 223
Registered: ‎27-04-2007

Re: Lack of understanding.

No problem at all Ann! Feel free to give me a shout on here any time! 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team