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Keep old Plusnet accounts open for 3 years max, before being deleted

Mars2050
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Keep old Plusnet accounts open for 3 years max, before being deleted

Once again i find things are not so thought out at Plusnet. I called today and suggested this while inquiring about me leaving but as normal, staff never seem to pass on suggestions.

 

When a customers leaves plusnet, plusnet should keep peoples old accounts open for three years I say, as most people have 18 month contracts. Customers may want to come back, and is a pain setting up new accounts again, when you already have one, just no services on it. Then if a customer has not returned or set up any services, inform the customer there account will be deleted and only then, would a new account be required.

 

Unless a customer specifically requests there account to be deleted or any technical, special circumstances, then above should be the policy in my view.

 

Also allow customers who leave, move to another isp, to keep account open for 30 days at least. From the day services cease at PN

29 REPLIES
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Re: Keep old Plusnet accounts open for 3 years max, before being deleted

i see no benefit in doing what you suggest.
seems totally pointless.
jab1
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Re: Keep old Plusnet accounts open for 3 years max, before being deleted

I agree @chenks76 - plus, can the OP point out ANY ISP who currently do this?

John
Leapy
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Re: Keep old Plusnet accounts open for 3 years max, before being deleted

Good idea but if every ISP did that you would never be a new customer and get any discounts for new customers.

The pub is two minutes from my home, although my home is two hours from the pub,
Jonpe
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Re: Keep old Plusnet accounts open for 3 years max, before being deleted

BT kept my account open, and I can still 'claim' it; it used to say my next bill is due in October 2025 (ten years after I left), it now says my first bill is due at that time.  They live in hope I suppose.

I think keeping an account open until the final payment/refund has been settled would be a good idea.

Mars2050
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Re: Keep old Plusnet accounts open for 3 years max, before being deleted

Yes you would. As if you have no services and left, then you would still be a new customer and most would offer them I am sure, to get you back.

 

I don't see this as pointless but keeping accounts on a platform indefinitely, is pointless.That is why I said three years max.

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Re: Keep old Plusnet accounts open for 3 years max, before being deleted

But what part of your account would they keep? What part of setting up an account is difficult and who is it difficult for? I guess they could keep your user account / password to allow you to login to the customer area but apart from that?

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Re: Keep old Plusnet accounts open for 3 years max, before being deleted


Mars2050 wrote:

 

I don't see this as pointless but keeping accounts on a platform indefinitely, is pointless.That is why I said three years max.


why three years? seems like a random length.
why not 1 year, why not 10 years? why not 2 minutes?

Mars2050
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Re: Keep old Plusnet accounts open for 3 years max, before being deleted

Now you are nit picking.

 

Read my OP post again.

Mars2050
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Re: Keep old Plusnet accounts open for 3 years max, before being deleted

I think my suggestion is self explanatory.

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Re: Keep old Plusnet accounts open for 3 years max, before being deleted


Mars2050 wrote:

Now you are nit picking.

 

Read my OP post again.


no it's not.
please explain why you think 3 years is the correct length to store such information.

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Re: Keep old Plusnet accounts open for 3 years max, before being deleted


Mars2050 wrote:

I think my suggestion is self explanatory.


no it's not.
it's not-sensical gibberish.

Leapy
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Re: Keep old Plusnet accounts open for 3 years max, before being deleted


chenks76 wrote:

Mars2050 wrote:

I think my suggestion is self explanatory.


no it's not.
it's not-sensical gibberish.


I can see some merit in this idea Smiley but this time issue and the onus on the ISP is challenging as all data is dynamic and subject to evolve and constantly morphing.Sad

Maybe we should put the onus on the Customer and go back to Migration Authorisation Codes  (MAC's) or is that not a good idea?  Crazy2

 

 

The pub is two minutes from my home, although my home is two hours from the pub,
Mars2050
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Re: Keep old Plusnet accounts open for 3 years max, before being deleted

OMG you still ask this silly thing.

 

here is bold is what I said and why. Read my OP properly then you would not have to say dumb things.

 

When a customers leaves plusnet, plusnet should keep peoples old accounts open for three years I say, as most people have 18 month contracts. Customers may want to come back, and is a pain setting up new accounts again, when you already have one, just no services on it.

 

3 years is reasonable time, unlike 7 or 8 years is not. And as said before in my above quote about contracts.Roll eyes

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Re: Keep old Plusnet accounts open for 3 years max, before being deleted

that's just an opinion that it should be three years, it's totally arbitrary.
so i will ask again, why is three years any better than 1 or 2 or 4 or 5 or any other number you can pick from the sky?