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Just spotted something..

petecov44
Grafter
Posts: 576
Registered: 29-05-2014

Just spotted something..

Downgraded my account to 40/20 from 80/20 for next billing date.
E-mail I got said that my speed might drop before then but not to worry as my usage allowance won't change.
But I pay for speed hence the two tiers so if it drops that means there should be a pro rata also?
Just saying.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Just spotted something..

Hi Pete,
Thanks for flagging this up, I've found the email where that is said and it doesn't sound right to me. The speed profile isn't changed straight away, it's set as a pending change for the date of the account change.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
petecov44
Grafter
Posts: 576
Registered: 29-05-2014

Re: Just spotted something..

No Probs, Just wanted to raise it to stop some possible unneeded support calls
No reflection on Tricky who did the change. he's a star is Rich Smiley