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Just for a change - Thank You for a smooth migration to PN!

Phileasfrog
Grafter
Posts: 51
Registered: 01-08-2007

Just for a change - Thank You for a smooth migration to PN!

Having read so many negative feedback threads (no doubt well deserved), I felt that I should provide a small amount of positive balance.
Apart from a slight delay in migrating, my broadband move went smoothly with good communication, and today my phone has been successfully migrated.  However, any continued positiveness will be based upon PN soon resolving the peak hours latency / gateway problems!! 
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,375
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: Just for a change - Thank You for a smooth migration to PN!

Thanks for letting us know and we're working hard towards investigating and fixing the latency issues Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Phileasfrog
Grafter
Posts: 51
Registered: 01-08-2007

Re: Just for a change - Thank You for a smooth migration to PN!

Thanks Adam - it's good to hear!
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Just for a change - Thank You for a smooth migration to PN!

I suspect that 95% of people who have had problems post their experiences on here while only 5% of those who had a seamless no problems install come on to say thank you.
It would be interesting to see the ratio of problematic vs non-problematic installs.