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JohnLewisBroadband 2nd class service

FIXED
cobcottageonlin
Grafter
Posts: 28
Fixes: 1
Registered: 27-02-2012

JohnLewisBroadband 2nd class service

Signup "on hold" because my previous ISP was Plusnet (and new one JohnLewisOnline.) Phone permanently engaged, 2 queries "With Plusnet Support" for days. What do I do? (Guess this is a rush of new connections from BT?)
10 REPLIES
bin
Aspiring Pro
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Registered: 05-12-2014

Re: JohnLewisBroadband 2nd class service

Unless I'm very much mistaken, John Lewis are reselling PlusNet - therefore you are moving from PlusNet to PlusNet.

https://www.johnlewisbroadband.com/  - see the bottom of the screen.

cobcottageonlin
Grafter
Posts: 28
Fixes: 1
Registered: 27-02-2012

Re: JohnLewisBroadband 2nd class service

And  would that block the move?

RJM
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Registered: 28-01-2013

Re: JohnLewisBroadband 2nd class service

I moved over to John Lewis in January this year (run & operated by Plusnet) and the change-over was perfect.

I have only rung them once and that was back in December and the phone was answered immediately: you, are probably right in thinking that a lot people are swapping providers at the moment and the lines are busy.

 

 

bin
Aspiring Pro
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Re: JohnLewisBroadband 2nd class service


cobcottageonlin wrote:

And  would that block the move?


I don't think that would be the case any more then moving from BT to PlusNet. What I think puzzled me is why make the move? I don't think you'll get any better connection - whether John Lewis as a reseller will be able to provide better tech support seems unlikely if they have to go back to PN all the time. Either way, PN as your outgoing ISP should abide by the normal code of practice and if they are blocking your move then they should say why. Assuming you are still a PN customer they should be able to answer that for you.

cobcottageonlin
Grafter
Posts: 28
Fixes: 1
Registered: 27-02-2012

Re: JohnLewisBroadband 2nd class service


bin wrote:

cobcottageonlin wrote:

And  would that block the move?


I don't know - that's why I'm asking here. The JL phone line has a long wait time at present.

 

What I think puzzled me is why make the move?

 Plusnet bills are £50/month, a new JL contract (12 months) is about £30/month.

Community Veteran
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Registered: 13-08-2015

Re: JohnLewisBroadband 2nd class service

When did you try and call them? Their lines are open 9am to 6pm

cobcottageonlin
Grafter
Posts: 28
Fixes: 1
Registered: 27-02-2012

Re: JohnLewisBroadband 2nd class service

Fix

Mustrum wrote:

When did you try and call them? Their lines are open 9am to 6pm


Took a sicky this morning.  JL answered after 55mins on hold...sorry madam (blah blah blah); we have started your broadband now (!) but unfortunately the phone cannot be transferred until 17th March.  Looks like if you need anything doing you have to ring.  Cheers all.

Community Veteran
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Re: JohnLewisBroadband 2nd class service

55 minutes.. so no better than plusnet then.
so the service will be the same as plusnet, and the CS is just as bad as plusnet.
and still relying on the plusnet backend.
Community Veteran
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Re: JohnLewisBroadband 2nd class service


cobcottageonlin wrote:

bin wrote:

cobcottageonlin wrote:

And  would that block the move?


I don't know - that's why I'm asking here. The JL phone line has a long wait time at present.

 

What I think puzzled me is why make the move?

 Plusnet bills are £50/month, a new JL contract (12 months) is about £30/month.


£50 a month ? Exactly what service are you getting for that sum of money ?

cobcottageonlin
Grafter
Posts: 28
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Registered: 27-02-2012

Re: JohnLewisBroadband 2nd class service

£50 a month ? Exactly what service are you getting for that sum of money ?

("was" getting with PN) ... rental, broadband (full price in the country you know), all calls, caller display.