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John Lewis broadband - offering personal injury claims ?

ITWorks
Superuser
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John Lewis broadband - offering personal injury claims ?

On the JL BB, contact us page, they are offering personal injury claims , with a link to a 3rd party website , very bizarre,  i assume this should not be there ?
https://www.johnlewisbroadband.com/contact-us/

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7 REPLIES 7
James
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Re: John Lewis broadband - offering personal injury claims ?

We don't have any control over the John Lewis Website.
I'm not seeing what you are seeing though?
picbits
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Re: John Lewis broadband - offering personal injury claims ?

I can see it on both their broadband and normal consumer website (under the "contact us" bit).
I think it's just a standard part of their business to give anyone who has been injured by JL a portal to contact them or take it further.
ckcomputing
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Re: John Lewis broadband - offering personal injury claims ?

I am definitely seeing the same as I.T.Works - the third party link goes  to : http://www.claimsportal.org.uk/en/
Brian
Professionals are predictable - it's the amateurs that are dangerous!
James
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Re: John Lewis broadband - offering personal injury claims ?

Ah sorry - Completely missed it.
ITWorks
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Re: John Lewis broadband - offering personal injury claims ?

Quote from: James
We don't have any control over the John Lewis Website.

i thought PN manged the JL broadband website , hence my post here Lips_are_sealed
Quote from: picbits
I can see it on both their broadband and normal consumer website (under the "contact us" bit).
I think it's just a standard part of their business to give anyone who has been injured by JL a portal to contact them or take it further.

Very odd idea to put it on their contact us page for broadband , does not make sense to me  Crazy
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

picbits
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Re: John Lewis broadband - offering personal injury claims ?

Maybe it is a company wide policy. If the engineer is at a customers house and leaves a screw on the floor which the customer steps on then their initial claim would be with JL who they have contracted to supply their broadband. JL would then chase up BTOR for negligence etc.
At least by having it on their website the customer knows where to go.
Also the company they suggest to use for claims may just be one they trust to do a fair job rather than a "we'll sue for millions for your broken fingernail" company.
Just speculation though.
ITWorks
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Re: John Lewis broadband - offering personal injury claims ?

Your correct picbits , it's also on the main site contact us page Smiley
Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.