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Its terrible, really is.. Pings are awful!

KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Its terrible, really is.. Pings are awful!

Now im going to post here because its the only place i see people getting answers on problems. If anyones bothered to look at the gaming forums ul see a few gamers moaning constantly about high pings in the evening. Now this has been going on for months now really, you get the odd week where its fine but the mjaority of the time games for me at least get unplayable at those pings. So is there anyone able to shed some light on why its happening AGAIN. Im close to moving ISP again its just not acceptable to be paying for this rubbish. I never thought id find another ISP which in a way is as bad as AOL. (maybe not as bad, but its getting pretty close.)
So yea please, just sort it out or something!
23 REPLIES
Community Veteran
Posts: 3,486
Registered: ‎02-10-2008

Re: Its terrible, really is..

Some of the regular PN CS and comms staff here on the forum, say they are gamers - so hopefully they will respond ?
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Its terrible, really is..

Lets hope so as im getting ping spikes in the god damn day time also, its beyond a joke.
Community Veteran
Posts: 3,486
Registered: ‎02-10-2008

Re: Its terrible, really is..

Don't you think it might help attract appropriate attention if you changed the title of the thread ?  Smiley
Lurker
Grafter
Posts: 1,867
Registered: ‎23-10-2008

Re: Its terrible, really is..

The OP doesn't really give much in the way of useful info - no mention of hardware, configuration etc.
Its not exactly encouraging folks to stick their necks out with suggestions.
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Its terrible, really is.. Pings are awful!

there you go changed.. and hardware? its not my hardware lol, thats would be a typical answer. If thats what u meant so all people moaning about pings in the gamers forum have hardware probs etc. Its blatantly a plusnet problem as it was discussed for months over there and i thought it was fixed, but its reared its ugly head again. i Look at all the gateways and they all look so congested if thats the right word exept for one, which luckily i jsut managed to get on after rebooting the router and bam my pings is nice and low, whether it will stay like that in the evening though is another matter.
edit - love that, the minute i say my pings are low after switching to a gateway that looks good, its spikes up again .. great.
Im on pcl-ag02 gateway now btw, which by the looks of http://www.plus.net/support/network_performance/broadband_packets_drop.shtml is the only one that isnt congested and yet, high pings..
Lurker
Grafter
Posts: 1,867
Registered: ‎23-10-2008

Re: Its terrible, really is.. Pings are awful!

I didn't say you had a problem with hardware, I simply pointed out that you haven't given anybody much to go on to help you.
Until you describe your problem, people really aren't likely to be able to offer much help.
Suggestion: Tell folks what your problem is - start with something simple like saying what game it is, and what platform, and what servers you are trying to contact.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Its terrible, really is.. Pings are awful!

Hi there,
As James has said if you could give us a little more info we could try and help.
We do have an issue we're working on with evening latency, but that affects customers on our 21CN platform (which you're not on) so you're not a part of that issue.
If you could tell us what game it is, when you have the problem, where the server is based, a traceroute to the server and your setup we can try and take it from there.
Myst
Grafter
Posts: 47
Registered: ‎14-10-2009

Re: Its terrible, really is.. Pings are awful!

As i'm sure you are aware there are 11 pages at the last count on the gamer forum on the subject!
Below is copied from there from two nights ago - last night was just as bad, this morning seems better although ping is erratic, just not as high
Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    56 ms    57 ms    60 ms  lo0-plusnet.pte-ag2.plus.net [195.166.128.72
  3    *        *        *    Request timed out.
  4    *        *        *    Request timed out.
  5    61 ms    56 ms    73 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  6    65 ms    57 ms    54 ms  212.58.238.133
  7    63 ms    57 ms    58 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
1    <1 ms    <1 ms    <1 ms  192.168.0.1
2    56 ms    59 ms    59 ms  lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
3    *        *        *    Request timed out.
4    *        *        *    Request timed out.
5    *        *        *    Request timed out.
6    *        *        *    Request timed out.
7    *        *        *    Request timed out.
8    *      819 ms    59 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]e complete.

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    65 ms    60 ms    78 ms  lo0-plusnet.pte-ag2.plus.net [195.166.128.72
  3    *    1102 ms    61 ms  ge0-0-0-504.pte-gw2.plus.net [84.92.4.90]
  4    77 ms    72 ms    57 ms  vl23.thn-gw2.plus.net [212.159.4.20]
  5    63 ms    60 ms    59 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  6    58 ms    57 ms    54 ms  212.58.238.133
  7    65 ms    54 ms    55 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
GixerBoy75
Dabbler
Posts: 17
Registered: ‎07-01-2010

Re: Its terrible, really is.. Pings are awful!

Hi,
I've just made a similar post in the gamer section, but as there seems to be some form of support staff in this area, here's further proof of there being an issue. This was taken literally a couple of minutes ago:-
C:\>tracert www.bbc.co.uk
Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:
  1    1 ms    <1 ms    <1 ms  DD-WRT [192.168.0.1]
  2    2 ms    1 ms    1 ms  mygateway1.ar7 [192.168.1.1]
  3    33 ms    31 ms    31 ms  lo1.ptn-ag03.plus.net [195.166.128.43]
  4    32 ms    31 ms    32 ms  gi2-6.ptn-gw01.plus.net [84.92.3.45]
  5    34 ms    31 ms    30 ms  te2-2.thn-gw1.plus.net [212.159.1.54]
  6  211 ms  210 ms  212 ms  te2-3.thn-gw2.plus.net [212.159.1.58]
  7    32 ms    31 ms    31 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  8    32 ms    31 ms    31 ms  212.58.238.149
  9    33 ms    33 ms    31 ms  te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
10    34 ms    33 ms    32 ms  www.bbc.co.uk [212.58.253.67]
Trace complete.
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Its terrible, really is.. Pings are awful!

I get the problem on World of Warcraft, as its the game i mostly play, in the evenings, sometimes it start 7ishpm sometimes later til like 10pm or even later 10:30pm. on the odd occasion it happens during the day, like yesterday. The realm i play is an english one. Ive done a wireshark capture on it before and put it in a ticket and they said blah blah they were gonna prioritise it as it wasnt, yet that was ages ago... and no improvement. Like i said the week around christmas there was NO problems, low pings always, before that as u know it was terrible, and now its terrible again. Il do a traceroute tonight or whenever it goes bad again.
I still dont understand how WoW isnt being prioritzed properly :| Il have to try cod aswell around these times as ive seen people in gamers forum complain of that to.
Hardware wise im on a netgear router DG834G, Wired, etc dunno waht else to mention. But i hope it doesnt turn into its a your hardware problem not ours cuz its many people having these problems not me. And the fact its at the busiest times kinda shows what the problem is..
Im on the unlimited package.. isit that? I just hope it gets sorted because im not just gonna put up with it and get frustrated gaming every  night.
Like myst said, theres pages and pages of people complaining, posting traceroutes in the gamers forum, just check there!
GixerBoy75
Dabbler
Posts: 17
Registered: ‎07-01-2010

Re: Its terrible, really is.. Pings are awful!

It is getting worse for me as the day goes on!
Tracing route to www.bbc.net.uk [212.58.251.195]
over a maximum of 30 hops:
  1    1 ms    1 ms    <1 ms  DD-WRT [192.168.0.1]
  2    1 ms    2 ms    1 ms  mygateway1.ar7 [192.168.1.1]
  3  254 ms  276 ms  281 ms  lo1.ptn-ag03.plus.net [195.166.128.43]
  4  456 ms  423 ms  410 ms  gi2-6.ptn-gw01.plus.net [84.92.3.45]
  5  300 ms  304 ms  309 ms  te2-2.thn-gw1.plus.net [212.159.1.54]
  6  322 ms  331 ms  325 ms  te2-3.thn-gw2.plus.net [212.159.1.58]
  7  330 ms  338 ms  345 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  8  346 ms  354 ms  350 ms  212.58.238.149
  9  298 ms  308 ms  296 ms  212.58.239.62
10  295 ms  304 ms  310 ms  www.bbc.co.uk [212.58.251.195]
Trace complete.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Its terrible, really is.. Pings are awful!

@KaotiK, we've got some fixes for WoW happening on Tuesday.
@GixerBoy75, can you do a ping as well please?
GixerBoy75
Dabbler
Posts: 17
Registered: ‎07-01-2010

Re: Its terrible, really is.. Pings are awful!

Sure here you go:-
Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:
  1    1 ms    <1 ms    1 ms  DD-WRT [192.168.0.1]
  2    2 ms    1 ms    1 ms  mygateway1.ar7 [192.168.1.1]
  3  313 ms  174 ms  225 ms  lo1.ptn-ag03.plus.net [195.166.128.43]
  4  201 ms  351 ms  239 ms  gi2-6.ptn-gw01.plus.net [84.92.3.45]
  5  186 ms  182 ms  148 ms  te2-2.thn-gw1.plus.net [212.159.1.54]
  6  247 ms  216 ms  198 ms  te2-3.thn-gw2.plus.net [212.159.1.58]
  7  205 ms  244 ms  317 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  8    90 ms  138 ms  254 ms  212.58.238.149
  9  309 ms  212 ms  234 ms  te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
10  208 ms  190 ms  229 ms  www.bbc.co.uk [212.58.253.67]
Trace complete.
Pinging www.bbc.net.uk [212.58.253.67] with 32 bytes of data:
Reply from 212.58.253.67: bytes=32 time=244ms TTL=119
Reply from 212.58.253.67: bytes=32 time=238ms TTL=119
Reply from 212.58.253.67: bytes=32 time=223ms TTL=119
Reply from 212.58.253.67: bytes=32 time=245ms TTL=119
Ping statistics for 212.58.253.67:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 223ms, Maximum = 245ms, Average = 237ms
KaotiK
Grafter
Posts: 344
Thanks: 1
Registered: ‎20-04-2009

Re: Its terrible, really is.. Pings are awful!

Glad to hear WoW is getting a fix. Hopefully that will fix the problems. But i look at the gateway graphs and i dunno if i read em right but every one of them looks really busy and congested? is that not overloaded?