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Is there an online alternative to texting feedback?

Jimbo2
Hooked
Posts: 8
Registered: ‎22-01-2022

Is there an online alternative to texting feedback?

Whenever I call customer feedback, I get texts asking me to text back my feedback. This is so annoying. I refuse to spend money on texts just to send feedback. There should be an email feedback system which is free and easy.

 

There should also be a free way to stop these irritating texts.

3 REPLIES 3
jab1
Legend
Posts: 17,300
Thanks: 5,583
Fixes: 259
Registered: ‎24-02-2012

Re: Is there an online alternative to texting feedback?

Just ignore them - you are under no obligation to reply

John
Jimbo2
Hooked
Posts: 8
Registered: ‎22-01-2022

Re: Is there an online alternative to texting feedback?

I do like providing feedback though so it's a shame I can't.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Is there an online alternative to texting feedback?

Texting the feedback to us will put it through our systems for the relevant adviser & manager to see.

However, feel free to private message me or post here (after all, this is a Feedback board) your feedback and I'll be happy to see what I can do to pass it along for you. Smiley

(As with all feedback, we appreciate it but we can't guarantee we can come back to you but we will do if we're able)

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet