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Is online chat unavailable? I need to talk to someone!

ritahigham
Interested
Posts: 2
Registered: ‎14-01-2020

Is online chat unavailable? I need to talk to someone!

Can someone please contact me? 

16 REPLIES 16
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,163
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Registered: ‎21-04-2017

Re: Is online chat unavailable? I need to talk to someone!

Hi @ritahigham 

Feel free to send me a PM and I'll be happy to help

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Is online chat unavailable? I need to talk to someone!


Moderators Note


This topic has been moved from My Account to Plusnet Feedback

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
CockapooLover
Hooked
Posts: 5
Thanks: 3
Registered: ‎16-01-2020

Re: Is online chat unavailable? I need to talk to someone!

I have the same problem - chat has been offline for days now (been trying ALL week). I just don't have the time to sit on phone for 2 hours, and I have another reason as well.

shutter
Community Veteran
Posts: 21,832
Thanks: 3,620
Fixes: 60
Registered: ‎06-11-2007

Re: Is online chat unavailable? I need to talk to someone!

Live chat ..... If you have an "adblocker" on your browser it will show that it is not available..

However.. to get around that.... download and install another browser    Internet Explorer.... Opera  .... FALKON... and just use them "as is" ..... do not do any settings... all you need to do is to put this url

 

https://www.plus.net/help/chat/

 

in your broswer search bar, and make it your "favourite" or "bookmark"... and keep it for Live Chat.

 

You may get  screen like this.....

 

Screenshot at 2020-01-16 17-46-41.png

 

In which case, ...... try again later.....  e.g. after 7pm.... or    earlier...... just after 8 am....

 

good luck

 

CockapooLover
Hooked
Posts: 5
Thanks: 3
Registered: ‎16-01-2020

Re: Is online chat unavailable? I need to talk to someone!

Done that but you just get this constantly:

"Sorry a Plusnet chat agent isn’t available at the minute, please refresh the page to try again. Chat is available 7 days a week from 7.30am – 10pm. Outside of these times, call us on 0800 432 0200, or if you want to talk about moving or faults, call us on 0800 023 2221 Thank you"

Been like it all week so far at various times of the day. They might as well just get rid of the option tbh.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,564
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Registered: ‎07-12-2017

Re: Is online chat unavailable? I need to talk to someone!

Hi @CokapooLover, I am sorry to hear this. If you can please send me a PM with the issue at hand and I'd be happy to assist via this platform for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
shutter
Community Veteran
Posts: 21,832
Thanks: 3,620
Fixes: 60
Registered: ‎06-11-2007

Re: Is online chat unavailable? I need to talk to someone!

@LaurenB   I think you will find all you need to know, by reading ALL of the recent thread.

https://community.plus.net/t5/Plusnet-Feedback/How-long-is-a-quot-short-wait-quot/m-p/1701807#M85551

It is a comprehensive report on what happened on Saturday Evening... when Live Chat was not available . and from the original post...it seems this is the "norm" now.

 

CockapooLover
Hooked
Posts: 5
Thanks: 3
Registered: ‎16-01-2020

Re: Is online chat unavailable? I need to talk to someone!

@LaurenB I sent you a DM on Monday but not heard anything back yet ?

ritahigham
Interested
Posts: 2
Registered: ‎14-01-2020

Re: Is online chat unavailable? I need to talk to someone!

I have pm'ed you. 

shutter
Community Veteran
Posts: 21,832
Thanks: 3,620
Fixes: 60
Registered: ‎06-11-2007

Re: Is online chat unavailable? I need to talk to someone!

@ritahigham 

Online chat has been suspended.....

Read all about it... here .... https://community.plus.net/t5/Plusnet-Feedback/LIVE-CHAT-is-NOT-busy-it-isn-t-working-was-How-long-i...

 

 

What a shambles......

 

Still no official notice ..... about Live Chat not being available.

 

shutter
Community Veteran
Posts: 21,832
Thanks: 3,620
Fixes: 60
Registered: ‎06-11-2007

Re: Is online chat unavailable? I need to talk to someone!

@CockapooLover   Live Chat is dead....  (i.e. suspended )

see this thread for all the info.... https://community.plus.net/t5/Plusnet-Feedback/LIVE-CHAT-is-NOT-busy-it-isn-t-working-was-How-long-i...

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,163
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Registered: ‎21-04-2017

Re: Is online chat unavailable? I need to talk to someone!

@ritahigham wrote:

I have pm'ed you. 

Thanks, I've messaged you back now.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
poolielad710
Newbie
Posts: 4
Registered: ‎08-11-2020

Re: Is online chat unavailable? I need to talk to someone!

Could I contact you please, having major issues with wifi upstairs?

jab1
Aspiring Legend
Posts: 11,155
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Registered: ‎24-02-2012

Re: Is online chat unavailable? I need to talk to someone!

@poolielad710 It would be a good idea to start your own topic in the 'My Router' board, with a bit more detail as to the problem, if you require help from the Community.

John