cancel
Showing results for 
Search instead for 
Did you mean: 

Is online chat unavailable? I need to talk to someone!

Highlighted
ritahigham
Newbie
Posts: 1
Registered: Tuesday

Is online chat unavailable? I need to talk to someone!

Can someone please contact me? 

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 15,650
Thanks: 4,844
Fixes: 807
Registered: ‎21-04-2017

Re: Is online chat unavailable? I need to talk to someone!

Hi @ritahigham 

Feel free to send me a PM and I'll be happy to help

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 21,680
Thanks: 3,328
Fixes: 742
Registered: ‎11-01-2008

Re: Is online chat unavailable? I need to talk to someone!


Moderators Note


This topic has been moved from My Account to Plusnet Feedback

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
CockapooLover
Newbie
Posts: 2
Registered: Thursday

Re: Is online chat unavailable? I need to talk to someone!

I have the same problem - chat has been offline for days now (been trying ALL week). I just don't have the time to sit on phone for 2 hours, and I have another reason as well.

Community Veteran
Posts: 19,273
Thanks: 2,262
Fixes: 30
Registered: ‎06-11-2007

Re: Is online chat unavailable? I need to talk to someone!

Live chat ..... If you have an "adblocker" on your browser it will show that it is not available..

However.. to get around that.... download and install another browser    Internet Explorer.... Opera  .... FALKON... and just use them "as is" ..... do not do any settings... all you need to do is to put this url

 

https://www.plus.net/help/chat/

 

in your broswer search bar, and make it your "favourite" or "bookmark"... and keep it for Live Chat.

 

You may get  screen like this.....

 

Screenshot at 2020-01-16 17-46-41.png

 

In which case, ...... try again later.....  e.g. after 7pm.... or    earlier...... just after 8 am....

 

good luck

 

CockapooLover
Newbie
Posts: 2
Registered: Thursday

Re: Is online chat unavailable? I need to talk to someone!

Done that but you just get this constantly:

"Sorry a Plusnet chat agent isn’t available at the minute, please refresh the page to try again. Chat is available 7 days a week from 7.30am – 10pm. Outside of these times, call us on 0800 432 0200, or if you want to talk about moving or faults, call us on 0800 023 2221 Thank you"

Been like it all week so far at various times of the day. They might as well just get rid of the option tbh.