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Is one of your email servers blacklisted

Oldjim
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Is one of your email servers blacklisted

I just had an email blocked with this link explaining the reason
http://www.spamcop.net/w3m?action=blcheck&ip=84.93.230.227
9 REPLIES 9
bobpullen
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Re: Is one of your email servers blacklisted

The avasouts look to have would up on Spamcop's RBL Sad
Fairly sure it's going to be related to a callout that was made last night due to a compromised customer's account spewing out junk messages and filling up our mail queues (ref: 81214).
We'll get something raised to have it addressed...
Ref: 81222

Bob Pullen
Plusnet Product Team
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Oldjim
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Re: Is one of your email servers blacklisted

Thanks Bob
I won't try to send the email again until after the Bank Holiday as it won't be read until then in any case
bobpullen
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Re: Is one of your email servers blacklisted

Trying again may well work as I don't think all of the avasouts have been blacklisted. It's going to take about 24 hours to get the naughty servers de-listed though Sad

Bob Pullen
Plusnet Product Team
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bobpullen
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Re: Is one of your email servers blacklisted

The affected servers have been taken out of service for the weekend so the customer-facing aspect of this particular quandary should be no more Smiley

Bob Pullen
Plusnet Product Team
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Oldjim
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Re: Is one of your email servers blacklisted

thanks Bob
email sent successfully
Townman
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Re: Is one of your email servers blacklisted

Hi Bob,
Quote from: Bob
The affected servers have been taken out of service for the weekend so the customer-facing aspect of this particular quandary should be no more Smiley

Nice tactical solution - good out of the box thinking - like it!  Cheesy
Quote from: Bob
a compromised customer's account spewing out junk messages and filling up our mail queues

I thought there are limits on the number of addressees / volume rates at which emails could be sent to avoid this kind of activity?
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Oldjim
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Posts: 38,460
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Registered: ‎15-06-2007

Re: Is one of your email servers blacklisted

As far as I can remember the restriction is the number of addressees on a single email (tar-pitting) not the number of individual emails in a specified time
Of course I could be wrong
bobpullen
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Re: Is one of your email servers blacklisted

Quote from: Townman
Quote from: Bob
a compromised customer's account spewing out junk messages and filling up our mail queues

I thought there are limits on the number of addressees / volume rates at which emails could be sent to avoid this kind of activity?

There are, however it's not foolproof and the limits are somewhat relaxed where SMTP auth/Webmail is being used I believe. I've been off for a couple of weeks and have only just caught this reply else I'd have elaborated on the specifics of this particular problem. The Mexican sunshine appears to have had an affect on my short term memory though Grin

Bob Pullen
Plusnet Product Team
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Townman
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Re: Is one of your email servers blacklisted

Welcome back Bob, hope you had a great holiday and return refreshed to fight the daily challenges around here!
Kevin

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.