Internet Freezes

[#1]

It's a "me too" issue.
I expect Plusnet will blame the cricket.

[#2]

Helpful as usual Jeremy.
I suspect the reason that your speed is only around 1Mbps is that either (a) the BT IP Profile or (b) the Plusnet IP Profile is  currently set to a lower level.  You can verify this by:
a)  Running a  BT Speedtest, and then checking out the part on completion that mentions your IP Profile
b)  Visiting the Plusnet page which shows their copy here
B.

[#3]

I am always helpful
Speeds appear to have increased nearer to the profile in the last few hours
a) The BT speed test does not run.
b) PN profile is 5.5Mbps
c) The Plusnet speed test gives some kind of DNS(?) error.

[#4]

You are always helpful CoEvil
The BT speedtest would not run for me either, but internet frog works well
The plusnet page for profile returned this.
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
1000
So we may well be getting closer to finding the problem and a solution. (so long as PN don't expect me to agree to a 12/18 month contract)
I did mention to the engineer that I had no connection freezes until I switched phone service to PN, his opinion was that it may not be so much of a coincidence as I assumed.

[#5]

Well - it appears that my huge loss of speed was only temporary
Speed appears to almost back up to normal.
The BT speedtester is working again.
The PN one appears a bit fussy - it brings up a link of

http://www.mybroadbandspeed.co.uk/

which fails
If I remove the trailing /, it says,

Quote

The license for this speedtest is invalid or missing

[#6]

The PN one runs and gives me 929kbps then stops with

Quote

upload test returned an error while trying to read the upload file

[#7]

[#8]

Opened the BT speedtester on Chrome (it won't work on Opera) put in the phone number and username...it says incorrect.
I'M GOIN DARN THE PUB! as Alf Garnett would say!

[#9]

Message from the bods says "The initial part of your fault has been resolved."
Wonder where the problem was then, It was proven not to be in my pc, router, filters/sockets, phone line or exchange. To resolve a problem there had to be one...so where was it?

[#10]

Hi Diamond,
From what you've said here, it sounds like there's a chance that either replacing the master socket fixed the issue, or they identified a problem at the exchange that they didn't tell you about

[#11]

Possibly,
currently my speed is at 1.37mbps according to internet frog test, what is the maximum I should be getting on a 3mb line  ?

[#12]

If you hold onto your current connection speeds, your profile should rise from 1500 to 3000Kbps, which I would expect to give in the region of 2500Kbps throughput.

[#13]

Registered I.4mbps this morning, which is a bit better than the 0.9 I had been getting, but it's still lower than the 1.6 that I had when I first came to PN. Its a nice thought but somehow I think  2.5 is a bit optimistic

[#14]

The frogtest http://www.internetfrog.com/ has a tendency to return results lower than better known speedtests.
The Plusnet speedtest is consistent with several others see (for instance) http://community.plus.net/forum/index.php/topic,78905.0.html

[#15]

I ran the test using the testers on your link,
My broadband speed 1480
Speed.IO 1321
VoIP  1362
Internet Frog 1370