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Initial connection - Broadband

Posts: 1
Registered: ‎06-02-2012

Initial connection - Broadband

I switched  from Talktalk (Homephone and Broadband) a few days ago and was pleased at how well it went technically.  However, I was without Broadband for the best part of 2 days - just a couple of hours without a phone.  I never did receive a text to notify that B/B had been switched on although I did get one for Homephone, which I didn't really need.  The B/B one was important as I had no email access. 
I telephoned several times and on each occasion was told I would be getting a text when switched on.  My last call to Plusnet got the confirmation that I could connect my router. 
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Initial connection - Broadband

Hi, really sorry to hear that - I'll take a look and feed back on that as switchovers certainly shouldn't work that way. Hope things are a lot less shaky going forward for you, please drop a post in here if there's anything at all that we can help with.