Incorrect repsonse to ticket - Digital Care please respond

[#1]

Hi there
Can one of the Digital Care team please look and respond to my open ticket ID: 33046877 (my madasafish account)  :),  the response i have been given is incorrect.
My account has been the same account type since March 2009 , with other recent referrals going through ok , if need be please look at the following closed tickets which confirm this;
Your Question | ID: 31242768
Your Question | ID: 31231556
Your Question | ID: 31176863
Your Question | ID: 31144452
Kind Regards
Mike

[#2]

Hi ITWorks,
Taking a look for you now.

[#3]

Thanks Matt
Kind Regards
Mike

[#4]

Right referral added and tokens created, a cheque should be coming out shortly.

[#5]

Thanks Matt,
Look forward to receiving cheque in the near future
Kind Regards Mike