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Inconsistent & Incompetent Customer Services - ARE YOU WATCHING JAMIE FORD!

serkie
Dabbler
Posts: 10
Registered: ‎02-05-2014

Re: Inconsistent & Incompetent Customer Services - ARE YOU WATCHING JAMIE FORD!

I trust somebody will call me today to give me an update?
Townman
Superuser
Superuser
Posts: 22,918
Thanks: 9,535
Fixes: 156
Registered: ‎22-08-2007

Re: Inconsistent & Incompetent Customer Services - ARE YOU WATCHING JAMIE FORD!

Have you checked for updates on the support ticket?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

serkie
Dabbler
Posts: 10
Registered: ‎02-05-2014

Re: Inconsistent & Incompetent Customer Services - ARE YOU WATCHING JAMIE FORD!

Unfortunately it's the end of the road for me with Plusnet.
So in summary:
Plusnet made an initial mistake resulting in an existing customer being disconnected.
Plusnet then made multiple incorrect corrective actions resulting in further delay.
Plusnet have offered no alternative method for internet access (i'm a home worker and need internet access).
Plusnet still, after 14 days cannot offer me any assurances or dates to when my service will be reconnected.
Enough is enough, i'm off.
A throughly annoyed and disappointed customer.