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In the absence of Adam Walker

chandu
Rising Star
Posts: 566
Thanks: 4
Fixes: 2
Registered: 30-12-2010

In the absence of Adam Walker

Hello,
I am sorry that in absence of Adam Walker, I feel query from EUs by the CSC are taken very lightly.
Let me explain, as you may be aware that I have had a long running thread on here about the problems I had experienced with frequent disconnects (What's going on with PN - http://community.plus.net/forum/index.php/topic,94385.0.html) and I am glad to say that Adam eventually managed to sort the issue. 
However, after the issue being sorted I was getting the download speeds af around 2Mbps ( I have a long line - attenuation of 61.5dB - so I am happy with that sort of speeds) and no frequent disconnects.  Lately I noticed that the download speed/s had dropped.  So, I had done the BT speed Test, which confirmed that my download speed was 0.8Mbps and supplied this info and the Router stats on a new ticket to CSC.  I had also mentioned on the ticket that I was still connected to the master socket and I still did not have any hard-wired extension/s.  All I wanted was to make CSC aware that the original problem may be rearing its head.
I got a response from CSC directing me to a link which then led to various other links; all this I had gone through before.  With this sort of response, I believe, CSC has taken the issue lightly.  I have directed the CSC agent concerned to my Ticket concerning the issue I had with my line and hoping that he would read the ticket before dismissing it lightly.  I think there is an issue at my exchange to cause the download speed to suddenly drop from 2Mbps to 0.8Mbps.
Anybody out there, including Plusnet Staff, who can explain why the speed has suddenly dropped?  Now that I do not suffer from frequent disconnects.
Sorry, this is a long description of the issue, but I wanted to be as clear as possible.
Regards,
Chandu.
57 REPLIES
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: In the absence of Adam Walker

Hi chandu,
I'll test the line for you and update here with the results shortly.
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: In the absence of Adam Walker

For some reason your profile had updated on BT systems to 2500kbps but the DLM did not produce a prompt for our network to update and match this value.  I have matched our profile to 2500kbps manually so you should now see a higher throughput when testing your speed.
Let me know if you don't see the improvement.
chandu
Rising Star
Posts: 566
Thanks: 4
Fixes: 2
Registered: 30-12-2010

Re: In the absence of Adam Walker

Quote from: Alex
your profile had updated on BT systems to 2500kbps but the DLM did not produce a prompt for our network to update and match this value.  I have matched our profile to 2500kbps manually so you should now see a higher throughput when testing your speed.

Thank you Alex.  You're a star - as good as Adam!  Wink
I have just done the BT Speed Test and the download speeds have improved drastically.  Below is the result of today's speed test:
Results Image not loaded
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download  Speed
2350 Kbps

0 Kbps 4000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2350 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :3068 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
2. Upstream Test: -provides background information.
Upload Speed
358 Kbps

0 Kbps 448 Kbps
Max Achievable Speed
This is fantastic and hope it stays this way for a long time to come.  Cool
Thanks very much, Alex.  I wish CSC had picked it up just as quickly like you did, then I would not have to start this thread.
Regards,
Chandu.
chandu
Rising Star
Posts: 566
Thanks: 4
Fixes: 2
Registered: 30-12-2010

Re: In the absence of Adam Walker

Hi Alex,
It's me again.
Please do me a favour and please talk to the guys in CSC with reference to my Ticket ID 45363861; this may help them to help other users with similar issues.
Many regards,
Chandu.
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: In the absence of Adam Walker

Hi Chandu,
I've fedback to the agents involved directly as requested.  Glad to hear everything seems to be fixed your side.
chandu
Rising Star
Posts: 566
Thanks: 4
Fixes: 2
Registered: 30-12-2010

Re: In the absence of Adam Walker

Hi Alex,
Thanks very much for passing the feedback on.  I am currently running smoothly at anticipated download speed.
Thanks for sorting it out so quickly for me.
Alex, you're doing a grand job.  Keep it up.
Best wishes from:
Chandu.
chandu
Rising Star
Posts: 566
Thanks: 4
Fixes: 2
Registered: 30-12-2010

Re: In the absence of Adam Walker

Hi Alex,
It is me again.  I have just run the BT speed Test to find that my IP profile has suddenly dropped from 2500Kbps to 2000Kbps.  Is this the sign of frequent disconnects causing DLM to reduce the IP prifile?
If that is the case, then here we go again with umpteen number of visits from BT FSI engineers and Adam Walker's intervention to sort it.  Roll eyes
Regards,
Chandu.
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: In the absence of Adam Walker

Do you know what your current sync is?  It only takes a single resync at 2816kbps or less to drop the profile to 2000 so this does not necessarily signify a returning problem.
All lines can drop sync occasionally and if this happens at the wrong time then the sync can be less than normal.
A 2000 profile is quite normal for a 61.9dB line, I'd only worry if it drops lower.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Plusnet Help Team
Plusnet Help Team
Posts: 13,415
Thanks: 244
Fixes: 68
Registered: 27-04-2007

Re: In the absence of Adam Walker

Hi Chandu,
I'm back but can see that Alex is doing a great job of helping you out here. I'll keep an eye on the thread all the same..
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
chandu
Rising Star
Posts: 566
Thanks: 4
Fixes: 2
Registered: 30-12-2010

Re: In the absence of Adam Walker

@Adam Walker
Welcome back, Adam.  The router sync speed is 2767 Kbps and line has been stable for 71 hours & 36 Mins.  So, another half an hour or so to go before we will see any improvement/s in my IP profile.  Thank you, Adam, and please do keep an eye on the line.  Grin  Yes, Alex is doing a grand job.  Please give him a GOLD Medal.
@ walker23 .  Yes, currently the router is sync'ing at 2767 Kbps and I was not aware of 'It only takes a single resync at 2816kbps or less to drop the profile to 2000 so this does not necessarily signify a returning problem'.  Thanks for this valueable info.  I appreciate it.  Thanks very much.  Smiley
Many regards,
Chandu.
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: In the absence of Adam Walker

Only too glad to be of some assistance, you can find some excellent information here: http://kitz.co.uk/adsl/IPprofile.htm and here: http://kitz.co.uk/adsl/max_speed_calc.php
Kitz is an excellent website for those wishing to learn more about how ADSL works though it can get rather technical.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
chandu
Rising Star
Posts: 566
Thanks: 4
Fixes: 2
Registered: 30-12-2010

Re: In the absence of Adam Walker

Thank you walker23
Yes, I agree Kitz site/s are very helpful and also I understand that they have very knowledgeable and helpful fora contributors.  I would say Kitz Fora are just as good as Plusnet ones; if not better.  Don't you agree?
Many regards,
Chandu.
chandu
Rising Star
Posts: 566
Thanks: 4
Fixes: 2
Registered: 30-12-2010

Re: In the absence of Adam Walker

Hi Alex,
I have slight issue with the CSC agents.  I now have my router sync'ing at 3071 Kbps (Up) and my BT Speed Test still says that my IP profile is 2.0Mbps, which I had requested the CSC to increase to 2.5Mbps.  Their response was that after testing my line I am sync'ing to my local exchange at 2.7Mbps.  I have done a BT Speed Test this afternoon and it does say "Your DSL Connection Rate :3068 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)"
Why this difference between what BT Speed Test result states and CSC's line test result states?  I am baffled!  Shocked
Can you or anyone else explain this please anamoly please?
Many Regards,
Chandu.
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: In the absence of Adam Walker

Checking the sync rate today the line shows 3068kbps.  It may be that one of the faults agents did not close off the testing thread from a previous test which meant the results I pulled were not live but cached.  I apologise if this is the case but it's part of the nature of the faults diagnostics system that we use.