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Impressed - sort of!

antiquebrit
Grafter
Posts: 76
Registered: ‎09-12-2009

Impressed - sort of!

Hello. I have just this minute joined Plusnet broadband.
My initial impression is very favourable particularly with the detailed and rapid response to my few questions/tickets over the past days. Smiley
The download speed is as good as my previous provider and hopefully may get a little better as things settle down.  We denizens
of very rural areas don't expect too much. Roll eyes
The fly in my particular ointment is the first invoice, just received, which is attempting to charge me twice for router post and packing. Shocked
This has naturally caused me to raise on further question/ticket and will, I hope, be soon resolved.
David
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Impressed - sort of!

Hi David,
Welcome to Plusnet.
I'll go reply to your ticket shortly and see what's going on.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
Moderator
Posts: 27,070
Thanks: 1,785
Fixes: 144
Registered: ‎14-04-2007

Re: Impressed - sort of!

Welcome to the Forum antiquebrit.
Have a good stay Smiley

Customer and Forum Moderator. Windows 10 Firefox 62.0.3 (64-bit)