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Impossible to contact.

Kemper162
Interested
Posts: 2
Thanks: 1
Registered: ‎23-01-2020

Impossible to contact.

I have overcharged for my BB/phone service. I need to contact customer services. However, I work all day which means I can't spend 45 minutes waiting for my call to be answered and online chat isn't working.
Rated top for customer service? When you can actually get to speak to them maybe.
3 REPLIES 3
Gel
Aspiring Champion
Posts: 2,247
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007

Re: Impossible to contact.

Kemper162
Interested
Posts: 2
Thanks: 1
Registered: ‎23-01-2020

Re: Impossible to contact.

It works but there's nobody available. Very poor.

shutter
Community Veteran
Posts: 21,884
Thanks: 3,651
Fixes: 61
Registered: ‎06-11-2007

Re: Impossible to contact.

@Kemper162 

@Gel 

Live Chat ....   is NOT WORKING>... there is a thread that describes the atrocious lack of customer information about this...

https://community.plus.net/t5/Plusnet-Feedback/LIVE-CHAT-is-NOT-busy-it-isn-t-working-was-How-long-i...

It seems that if you want to contact anyone... send a Private Message  to @Gandalf or any of the "staff" if you see their avatar on the feedback page.

To send a Private Message... click on the Staff Member`s avatar... and a  page opens. where you should see a  "Contact Me " area on the right hand side... click on Private Message....

 

Good Luck...