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IT North Korea: Nice simple personal website rudely deleted by PlusNet

DKP
Dabbler
Posts: 21
Registered: ‎08-10-2012

IT North Korea: Nice simple personal website rudely deleted by PlusNet

I had a really nice website with some uncontroversial personal content (some home-made recordings of classical music) going happily for many years.
And then I had this portentous email (at bottom) on Friday 21st February announcing that it had been deleted and that I had to write a grovelling reply to possibly get back what is rightfully mine.
I've been a loyal customer of many years and have acted with complete good faith and integrity and am frankly very insulted
Has anyone else had a similar experience? I think it is down to some external cyber attack. Beating up your customers is not the way to solve a problem, PlusNet!
Des.
"Dear Customer,
It has come to our attention that in the last 24 hours your website
has exceeded its bandwidth allowance by a significant amount.
Unfortunately, because of the amount over the limit, your site has
been archived.  Please contact us through the website if you want
your site to be restored. - we cannot do this by email or over the
telephone.
Your website used 101751 KB OVER its bandwidth transfer
allowance during the last 24 hours."
Grovel message template:
++ MESSAGE FOR NETWORK ADMINISTRATOR ++
I, (ENTER YOUR NAME HERE), confirm that I understand why my site had
access removed.
I would like to request that my site is reactivated as soon
as possible. I propose to prevent this action reoccurring
by (ACTIONS TO TAKE).
I also understand that if this problem persists, then Plusnet may
restrict my site further, and if necessary, remove the site permanently.
++ END OF MESSAGE ++
11 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: IT North Korea: Nice simple personal website rudely deleted by PlusNet

Hi there,
I'm sorry for the inconvenience, the content of the website has no bearing on why it's been archived.
I can see you raised a ticket which I'm passing to the appropriate ticket pool now so we'll get the site restored for you ASAP.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: IT North Korea: Nice simple personal website rudely deleted by PlusNet

I do not understand why _Adam_Walker_ is referring to the content causing the OP's site to be archived
When in fact
The transcript clearly states
Quote from: DKP

"Dear Customer,
It has come to our attention that in the last 24 hours your website
has exceeded its bandwidth allowance by a significant amount.
Unfortunately, because of the amount over the limit, your site has
been archived.
  Please contact us through the website if you want
your site to be restored. - we cannot do this by email or over the
telephone.
Your website used 101751 KB OVER its bandwidth transfer
allowance during the last 24 hours."

<snip>


alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: IT North Korea: Nice simple personal website rudely deleted by PlusNet

Quote from: TORPC
I do not understand why _Adam_Walker_ is referring to the content causing the OP's site to be archived

He isn't!
Quote from: _Adam_Walker_
the content of the website has no bearing on why it's been archived.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: IT North Korea: Nice simple personal website rudely deleted by PlusNet

I think he was just clarifying that the content was not the reason for the site being archived - in case the OP believed this might have been one of the reasons (the thread title and first line seem to indicate this).
@ DKP - Have you looked at setting up a blog site where your not subject to any bandwidth usage restrictions?
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: IT North Korea: Nice simple personal website rudely deleted by PlusNet

Quote from: alanf
Quote from: TORPC
I do not understand why _Adam_Walker_ is referring to the content causing the OP's site to be archived

He didn't!

Quote from: _Adam_Walker_
Hi there,
I'm sorry for the inconvenience, the content of the website has no bearing on why it's been archived.

As I said referring to, AKA referencing to
Quote
re·fer  (rĭ-fûr′)
v. re·ferred, re·fer·ring, re·fers
v.tr.
1. To direct to a source for help or information: referred her to a heart specialist; referred me to his last employer for a recommendation.
2. To assign or attribute to; regard as originated by.
3. To assign to or regard as belonging within a particular kind or class.
4. To submit (a matter in dispute) to an authority for arbitration, decision, or examination.
5. To direct the attention of: refer him to his duties.
v.intr.
1. To pertain; concern: questions referring to yesterday's lecture.
2. To make mention or reference.
3. To have recourse; turn: refer to a dictionary.

@AndyH
I think you so rightly
Community Veteran
Posts: 3,404
Thanks: 10
Registered: ‎18-01-2013

Re: IT North Korea: Nice simple personal website rudely deleted by PlusNet

As above - your site has possibly got too popular or has files that are quite large and have been downloaded many times so you've used up your bandwidth allowance.
This sometimes happens when you post something of interest and it gets shared on the social networks so everyone pops along to have a look.
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: IT North Korea: Nice simple personal website rudely deleted by PlusNet

@TORPC Sorry for misunderstanding your post.
Community Veteran
Posts: 3,404
Thanks: 10
Registered: ‎18-01-2013

Re: IT North Korea: Nice simple personal website rudely deleted by PlusNet

Actually - that was exactly how I read Adam's reply as well - that the original poster may have perceived the reason the site was removed was for reasons other than the bandwidth issue.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: IT North Korea: Nice simple personal website rudely deleted by PlusNet

@alanf
That is ok not to worry as it is easily done I suppose
Water under the bridge Wink
DKP
Dabbler
Posts: 21
Registered: ‎08-10-2012

Re: IT North Korea: Nice simple personal website rudely deleted by PlusNet

Thanks for the interest. I am not an t'internet expert, but I don't know why some other computers on it harvested all of my content ten times over. Ten copies of a home recorded mp3 don't make it ten times better. It has certainly not gone "viral", unless the taste of the general public has risen far above the music of Justin Beaver where it seems to like wallowing.
What put my back up was the petulant grovelling reply you have to post back to the Head Prefect saying that you won't be naughty again. Must have been written by an engineer who writes in green biro and has Pot Noodles for tea in front of his X-Box.
To PlusNet's credit, and particularly Adam Walker, they quickly reinstated it when I kicked up a fuss. So thanks, Adam.
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: IT North Korea: Nice simple personal website rudely deleted by PlusNet

Quote
To PlusNet's credit, and particularly Adam Walker, they quickly reinstated it when I kicked up a fuss. So thanks, Adam

No problem and thanks for the feedback!
Quote
green biro and has Pot Noodles for tea in front of his X-Box.

I have to admit that made me giggle but I do hear what you're saying I'll see if we can update the text for something a little more friendly and customer-centric.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team