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IP addresses not UK - Can customers please report any problems here

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Community Gaffer
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Posts: 14,512
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Registered: ‎04-04-2007

Re: IP addresses not UK - Can customers please report any problems here

Quote from: baldrick
I am on 146.198.90.246 and am getting ludicrous shipping prices from Ebay, so I must be a victim.

Can you be a bit more specific about how this problem masquerades itself? If I can replicate it, then I can probably do something about it. Having said that, this is the first I've heard of it affecting eBay. Given the site's popularity I'd have assumed I'd have come across this before now if it was an issue Huh
Quote from: npr
db-ip.com updated their data base on the 1/8/15 and it now shows the 146.198.0.0/16  block as being in the UK.

That's good to hear Smiley
Quote from: npr
IP2location.com updated their data base on the 31/7/15 and it is now showing some of the 146.199.0.0/16 block as residing in California and some in the UK.

I'll get in touch with them again. Can you provide me with an example IP that still shows California?
Quote from: npr
Note: I've had no sensible replies from support at voipdiscount and nothing from betamax.

I'd be fibbing if I said I was surprised Wink

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Community Veteran
Posts: 1,869
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Registered: ‎21-01-2013

Re: IP addresses not UK - Can customers please report any problems here

Quote from: Bob

Quote from: npr
db-ip.com updated their data base on the 1/8/15 and it now shows the 146.198.0.0/16  block as being in the UK.

That's good to hear Smiley

I only tested random IP addresses but couldn't find a non UK one.  Cool

Quote from: Bob
Quote from: npr
IP2location.com updated their data base on the 31/7/15 and it is now showing some of the 146.199.0.0/16 block as residing in California and some in the UK.

I'll get in touch with them again. Can you provide me with an example IP that still shows California?

IP2Location:
146.199.0.0/24 >> California
146.199.1.0/24  >> Texas
146.199.2.0/24 >> California
146.199.3.0/24 >> California
146.199.10.0/24 >> California
146.199.50.0/24 >> London Smiley
All the random IP's I tested above 146.199.50.0 showed as being in London
Tested at: https://www.iplocation.net/
Quote from: Bob
Quote from: npr
Note: I've had no sensible replies from support at voipdiscount and nothing from betamax.

I'd be fibbing if I said I was surprised Wink

It was clear the lad in support doesn't know about geo-location.  Undecided
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Grafter
Posts: 128
Registered: ‎07-08-2007

Re: IP addresses not UK - Can customers please report any problems here


Quote
I am on 146.198.90.246 and am getting ludicrous shipping prices from Ebay, so I must be a victim.
Can you be a bit more specific about how this problem masquerades itself? If I can replicate it, then I can probably do something about it. Having said that, this is the first I've heard of it affecting eBay. Given the site's popularity I'd have assumed I'd have come across this before now if it was an issue Huh?

Bob,
I did a search on Ebay.co.uk and found that on the opening page that lists the auction items that the postage shown was, for example, £23 plus. When I clicked on the item it was showing economy delivery of £3.80. This is an example, all were similarly showing the anomaly. I disconnected from the internet and reconnected and the prices came back correct on both pages.
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Community Gaffer
Community Gaffer
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Re: IP addresses not UK - Can customers please report any problems here

Interesting, you'd assume both the search results and the listing itself would use the same logic. I'll see if I can replicate the issue when I next get the opportunity.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Grafter
Posts: 128
Registered: ‎07-08-2007

Re: IP addresses not UK - Can customers please report any problems here

As I understand it, the seller puts in the UK shipping costs. If an overseas bidder wins the seller ships to a UK address then ebay sorts the international shipping for the seller. Ebay call it their global shipping programme. If ebay picks up what it thinks is an overseas IP address it adds in the additional costs to the listing but the seller only pays the original UK shipping cost, hence the two figures.
This corrected itself after I dropped the connection and picked up a different IP address.
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Community Gaffer
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Re: IP addresses not UK - Can customers please report any problems here

I don't seem to be able to replicate the issue from another 146.198.0.0/16 IP. The listings in the attached screengrab with the inflated postage are US sellers which is what I would expect.

Bob Pullen
Plusnet Product Team
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Grafter
Posts: 128
Registered: ‎07-08-2007

Re: IP addresses not UK - Can customers please report any problems here

Bob,
I accept that you cannot replicate it but I do not believe that I am going mad.
Anyway it is not a problem for me I was simply reporting what happened.
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Community Gaffer
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Registered: ‎04-04-2007

Re: IP addresses not UK - Can customers please report any problems here

Not doubting what you're saying. Simply reporting that I'd tried to replicate the issue so you didn't think your observation was being ignored. Appreciate you bringing it to our attention. Keep your eye on things and let me know if it happens again.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Community Gaffer
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Re: IP addresses not UK - Can customers please report any problems here

Quote from: Bob
Quote from: Bob
Quote from: EnglishMohican
I have downloaded the cyberghost software onto my laptop. When I run the programme it puts up a screen with a big yellow button and a map. There is one of the location indicator balloons on the map and a statement "Your real location ..... " and quotes the IP number. As I type, that location is shown as in London so all is ok. On Friday, the location was shown as California.

Replicated that (attached), so I'll try and get in touch with them.

Response from Cyberghost as follows:
[quote author="Cyberghost"]Sorry for the long delay. Indeed, I can confirm that the Database we use is indeed based on Maxmind. The only problem was that it was not updated for some time.
Still, we've created a task for our developers to update it so it will soon be displayed OK.


I'm not in a position to test at the moment, but Cyberghost have messaged me to let me know that this problem was resolved with the latest build of their VPN client.

Bob Pullen
Plusnet Product Team
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Newbie
Posts: 1
Registered: ‎23-08-2015

Re: IP addresses not UK - Can customers please report any problems here

Camelot UK Lotteries UK (Lotto UK) won't accept the 146.199 IP.
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Community Veteran
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Registered: ‎31-08-2007

Re: IP addresses not UK - Can customers please report any problems here

Welcome to the forum safrabods, I'm sure Bob Pullen will be interested in that one.
If you need a different IP address (assuming your are not on a fixed one) then Gateway hop. Log into your (modem/)router interface and where it shows your Internet connection click the "Disconnect" button to drop the PPP session. Wait about 30 seconds, and then click "Connect".
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Community Gaffer
Community Gaffer
Posts: 14,512
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Re: IP addresses not UK - Can customers please report any problems here

Quote from: safrabods
Camelot UK Lotteries UK (Lotto UK) won't accept the 146.199 IP.

Can you elaborate on this? What browser/device were you using to access the site? At what point did you encounter problems and were you presented with an error message?
IIRC, I've tried a few times to replicate problems with the National Lottery website and I've rarely been able to Undecided

Bob Pullen
Plusnet Product Team
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Re: IP addresses not UK - Can customers please report any problems here

Quote from: npr

IP2Location:
146.199.0.0/24 >> California
146.199.1.0/24  >> Texas
146.199.2.0/24 >> California
146.199.3.0/24 >> California
146.199.10.0/24 >> California
146.199.50.0/24 >> London Smiley
All the random IP's I tested above 146.199.50.0 showed as being in London
Tested at: https://www.iplocation.net/

IP2Location updated their data base on 31/8/15.
All the above IP addresses now show as being in the UK.
Cheesy
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Community Gaffer
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Re: IP addresses not UK - Can customers please report any problems here

Excellent. Thanks for the update.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Grafter
Posts: 27
Registered: ‎16-01-2015

Re: IP addresses not UK - Can customers please report any problems here

146.199.71.233 was still being shown as "infonet" on speedtest.net the other night
John