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I really hoped that you had learned your lesson about silly offers

Oldjim
Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

I really hoped that you had learned your lesson about silly offers

https://portal.plus.net/home-broadband/ ; obviously aimed at unhappy TalkTalk customers
11 REPLIES 11
Strat
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Registered: ‎14-04-2007

Re: I really hoped that you had learned your lesson about silly offers

Oh dear Sad

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


aesmith
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Re: I really hoped that you had learned your lesson about silly offers

Quote from: Oldjim
Contact Phone Number 0800 432 0200  Customer Options 0800 013 2632        Current Line Speed

Can I ask, how does one reach that "Current Line Speed" page from the menus, without knowing the URL?  I must be going blind if it's there and I can't see it.
Oldjim
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Re: I really hoped that you had learned your lesson about silly offers

as far as I know - You Can't
which is why it is in a the sig of a few of us
aesmith
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Re: I really hoped that you had learned your lesson about silly offers

Cheers.  I've put it into Evernote in the note where I keep DNS servers and other handy info.
Oldjim
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Re: I really hoped that you had learned your lesson about silly offers

Strat
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Re: I really hoped that you had learned your lesson about silly offers

Adding fuel to the fire Lips_are_sealed

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VileReynard
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Registered: ‎01-09-2007

Re: I really hoped that you had learned your lesson about silly offers

Quote
Estimated line speed:
    There's no speed estimate currently held on your account.  Angry
Current line speed:
    62.6 Mb

"In The Beginning Was The Word, And The Word Was Aardvark."

HairyMcbiker
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Registered: ‎16-02-2009

Re: I really hoped that you had learned your lesson about silly offers

Mine is the same, maybe they don't estimate the fibre speed.
Oldjim
Community Veteran
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Registered: ‎15-06-2007

Re: I really hoped that you had learned your lesson about silly offers

they used to and mine still does
It is the lower of the BT Clean range before BT changed it so I wonder how long before the new, and much lower value, gets picked up
Not sure what this has to do with this thread though
Townman
Superuser
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Re: I really hoped that you had learned your lesson about silly offers

Not only is it free for 12 months on a 12 month contract (with no obligation to stay) - you also get £75 cashback.
Given that the phone line costs what it does (the same for everyone) in effect some users are paying other users £6.25 per month just to have them join PlusNet and (in effect) degrade the available support capacity.  It just does not make sense any more.
If this were 12 month free on a 24 or better still 36 month contract then I could see the sense.  But this is beyond barking mad.
Clearly some one on a short term employment contract with PlusNet has a goal of increasing the user base by X% or achieving a given target.  They are taking no account of the organisations ability to absorb growth in numbers and clearly do not care in the slightest about user churn.
If this madness were followed to its logical conclusion and all users got themselves on to "free" contracts and migrated at the end of them, there would be no income stream for any ISP.  What will it take for this madness to stop?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Anon
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Registered: ‎16-04-2007

Re: I really hoped that you had learned your lesson about silly offers

This weekend they have offered that to existing customers as an upgrade! I speak from experience.
I guess that to offer that to new customers to attract them, they have to offer it to existing customers to keep them or it makes a nonsense of any marketing strategy. But also seems the strategy of the madhouse! So what has changed???!!!
Whatever happens always remember "We will do you
.........................proud" say Pnet.