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Nope. I'm sorry but that was sarcasm (the lowest form of wit).
Left a question 6 days ago this morning. I've read that plusnet quote a 72 reply period. Well that's a joke!
Still getting a terrible fibre optic service after 4 weeks, is it time to scour the contract to see if I can get out of paying for more terrible service.
Sorry to hear of the lack of response via the ticket on your account. Could you PM me your username so I can look in to that for you.