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How to complain

hassall
Newbie
Posts: 4
Registered: 19-05-2011

How to complain

BEWARE
Posting a question that is complaining.
Asking to leave the service
Complaining over 19 weeks to the faults team about your service.
None of the above count as a complaint in Plusnets eyes
After joining in Plusnet  December and having no usable internet as yet - I have found out to my cost that
You have to go to the online complaints section or write recorded delivery before you can go to arbitration to leave this company.
So if your having problems don't think that it will necessarily be resolved quickly and complain in the right place ASAP.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,264
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: How to complain

hassall,
I'm going to pick this up with the complaints team and get back to you with a reply on this thread as soon as I can.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,264
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: How to complain

Just a quick reply to say that a member of our complaints team is dealing with ticket 42748600 now for you. I'll make sure we give this both the attention and ownership it deserves.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team