cancel
Showing results for 
Search instead for 
Did you mean: 

How much longer to wait for my MAC??

mitchell20
Grafter
Posts: 424
Registered: 30-07-2007

How much longer to wait for my MAC??

As the title says.
Ticket # 39330077.  Spoke to PN Friday morning and still waiting.  There's nothing on my account.  I don't have any hardware.  I am on monthly contract so no issues there.  Why is is taking so long?  I am well aware ISP's have 5 days but this is ridiculous service.
9 REPLIES
Steve
Seasoned Pro
Posts: 6,809
Thanks: 310
Registered: 13-07-2009

Re: How much longer to wait for my MAC??

If your aware that Its 5 days then you should already know to give plusnet till Friday this week.
If life gives you lemons, make lemonade.
Not applicable

Re: How much longer to wait for my MAC??

Isn't it five working days  If so, Steve is correct - there are three more days to go. 
Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: How much longer to wait for my MAC??

There is no technical reason whatsoever why Plusnet could not give you your MAC earlier than 5 days. They spin it out to the maximum OFCOM allow in the hope that in the meantime you might change your mind.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mitchell20
Grafter
Posts: 424
Registered: 30-07-2007

Re: How much longer to wait for my MAC??

Clearly there's a back-log of MAC requests at the moment!!!  It did take nearly 10 minutes to get though to someone in retentions when I called so that kinda' says something.
Like I said, there's nothing on my account stopping PN from issuing a MAC now.  If mobile phone companies can issue PAC's in under 30 minutes, there no reason why ISP's can't do the same.
Steve
Seasoned Pro
Posts: 6,809
Thanks: 310
Registered: 13-07-2009

Re: How much longer to wait for my MAC??

Quote from: mitchell20
If mobile phone companies can issue PAC's in under 30 minutes, there no reason why ISP's can't do the same.
ORANGE didn't, I had to wait for mine In the post.
If life gives you lemons, make lemonade.
Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: How much longer to wait for my MAC??

T-Mobile gave me mine immediately while I was on the phone.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mitchell20
Grafter
Posts: 424
Registered: 30-07-2007

Re: How much longer to wait for my MAC??

After speaking to O2 to get a PAC, I'd received a text in under 20 minutes from them.
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: How much longer to wait for my MAC??

Quote from: jelv
T-Mobile gave me mine immediately while I was on the phone.

Ditto.
I also got it by text (was waiting after saying the goodbyes) and by post.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
mitchell20
Grafter
Posts: 424
Registered: 30-07-2007

Re: How much longer to wait for my MAC??

Well I just phoned retention's again today and I was given my MAC over the phone there and then.