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How many staff has Plusnet lost to the new Sky support centre?

Community Veteran
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How many staff has Plusnet lost to the new Sky support centre?

Sky recently opened a new Customer Service Centre in Sheffield, they were due to start taking live calls just over a week ago: http://skycustomercentres.com/sheffield/
The obvious conclusion is that this was a deliberate ploy to harm Plusnet by pinching their trained staff.
So how many took Murdock's shilling and how much effect has it had on Plusnet service levels?
jelv (a.k.a Spoon Whittler)
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15 REPLIES
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Re: How many staff has Plusnet lost to the new Sky support centre?

Is Sheffield the new Mumbia? Oh golly gosh.
Now Zen, but a +Net residue.
Moderator
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Re: How many staff has Plusnet lost to the new Sky support centre?

As a lifelong Sheffielder I'm not sure how to answer that....suffice to say we do have a thriving Asian community.

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Re: How many staff has Plusnet lost to the new Sky support centre?

Quote from: AlaricAdair
Is Sheffield the new Mumbia? Oh golly gosh.
Quote from: Strat
<snip>.suffice to say we do have a thriving Asian community.
Who will have no idea where Mumbia is - Mumbai well perhaps or do they still call it Bombay  Grin
matt_2k34
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Re: How many staff has Plusnet lost to the new Sky support centre?

Quote
The obvious conclusion is that this was a deliberate ploy to harm Plusnet by pinching their trained staff.

See, the conclusion i came to is that.
Sheffield has a majorly declining steel industry.
This means lots of unemployed people
lots of unemployed people = lots of people willing to work for "money" (any amount, they have to live)
The fact that it saddles up "in the same city" as Plusnet is probably coincidental. And Sheffield is quite a big place, Have SKY put their centre next to PN's? that would certainly be the case then!
Also i would expect that PN are now about to outgrow their "New" premesis they moved into a few years ago (thanks to massive customer explosion and decent packages)
PlusNet will probably be looking for somewhere bigger/better site to move into anyway - and the opposite could happen (PN move to a premesis near sky, take away some of their 'new' talent)
Regards
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Re: How many staff has Plusnet lost to the new Sky support centre?

Quote from: Matt_2k34
Have SKY put their centre next to PN's?....

15 minutes walk.......in either direction Wink
http://maps.google.co.uk/maps?saddr=Tenter+Street,+Sheffield&daddr=53.38286,-1.46997+to:Sheaf+Street...

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matt_2k34
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Re: How many staff has Plusnet lost to the new Sky support centre?

Thanks for that Strat.
Although the problem i see with this is, - if you look at the map you've got one close to the railway, and both share (i would imagine) a steady stream of college students looking for work  Wink

Quote
15 minutes walk

Wonder if that means you'll get people working for both - would be interesting...

Regards
Moderator
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Re: How many staff has Plusnet lost to the new Sky support centre?

College and University...absolutely.
I did consider applying for a job at PN myself but have been unable to grow my hair long enough Cry

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skycatcher
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Re: How many staff has Plusnet lost to the new Sky support centre?

I've heard a rumour that the first thing they are teaching their new Night Staff to say is...
"Please turn off your Router and leave it until the Morning"......!!
...but it's just a Rumour...!  Cheesy
nadger
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Re: How many staff has Plusnet lost to the new Sky support centre?

Rumour I heard was that PN staff now say " you're through to Sky, how may we help" and wait for the confused voice on other end of line  Crazy
glloyd
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Re: How many staff has Plusnet lost to the new Sky support centre?

Quote from: Strat
.
I did consider applying for a job at PN myself but have been unable to grow my hair long enough Cry

Now that was not nice, I'm sure there are some with short hair if you look hard enough Grin
Community Gaffer
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Re: How many staff has Plusnet lost to the new Sky support centre?

AFAIK it was a very small amount, off the top of my head I can't actually name any CSC staff who have gone there (doesn't mean that there aren't any though).
We're still recruiting too.
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 Chris Parr
 Plusnet Staff
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Re: How many staff has Plusnet lost to the new Sky support centre?

Quote from: glloyd
Quote from: Strat
.
I did consider applying for a job at PN myself but have been unable to grow my hair long enough Cry

Now that was not nice, I'm sure there are some with short hair if you look hard enough Grin

Well I have practically no hair if it's any consolation? Tongue

Bob Pullen
Plusnet Product Team
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Re: How many staff has Plusnet lost to the new Sky support centre?

You must have been employed purely on you talent then Bob  Roll eyes If having long hair gives you a leg up I best get my CV over to you while I still have some. Chances of a job their are thinning at the same rate as my hair  Smiley
Infinity
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Re: How many staff has Plusnet lost to the new Sky support centre?

Quote from: Chris

We're still recruiting too.

You'll get plenty of takers after they become fed up of handling SKY complaints.