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How long is it taking to respond to tickets?

Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

How long is it taking to respond to tickets?

Ticket #75759318 was opened 9:46am, Monday 14 Oct 2013 - it is a simple request for interleaving to be removed.
As far as I can tell it hasn't even been looked at so far.
I see the stats say the average closure time is 2 days, 4 hours, 5 minutes and 55 seconds at the moment (target is 24 hours). If you are not even looking at tickets for 21/2 days I can't see how you can be achieving an average of less than that!
jelv (a.k.a Spoon Whittler)
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2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: How long is it taking to respond to tickets?

Too long at the moment unfortunately. The closure time is an average of many different ticket pools, some are shorter, some are longer. I'll get someone on to that ticket now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: How long is it taking to respond to tickets?

Thanks Adam
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)