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How long do Plusnet take to respond to a complaint?

caro69
Dabbler
Posts: 12
Registered: ‎09-04-2018

How long do Plusnet take to respond to a complaint?

Hi

 

I raised a complaint on 22nd April.  How long does it take for someone from Plusnet to respond to it?

 

Caro69

3 REPLIES 3
dvorak
Moderator
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Registered: ‎11-01-2008

Re: How long do Plusnet take to respond to a complaint?

Moderators Note.
Moved to feedback board.
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dvorak
Moderator
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Re: How long do Plusnet take to respond to a complaint?

According to the code of practice https://www.plus.net/help/legal/complaints-code-of-practice/ it's 10 working days.
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Gandalf
Plusnet Help Team
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Registered: ‎21-04-2017

Re: How long do Plusnet take to respond to a complaint?

Hi there.

If you sent a letter in to us it is 10 working days for us to process it and respond.

Anything I can help you with though?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team