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How long before Plusnet put up their prices to follow big brother

godsell4
Community Veteran
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: How long before Plusnet put up their prices to follow big brother

A Market1 user here, currently paying just under £50 for a 4Mb connection before any price rises, and that is including a £4/month discount for being with PN for a long time. But this is a silly price now compared to the competition. What options do I have?

--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Brandscill
Grafter
Posts: 96
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Registered: ‎25-05-2015

Re: How long before Plusnet put up their prices to follow big brother

 

 

I'd look at SSE https://www.sse.co.uk/phone-and-broadband

 

Stick your number in and see if then can provide you. £21.49 a month

ITWorks
Superuser
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Re: How long before Plusnet put up their prices to follow big brother

I would not recommend SEE , they have massive capacity issues (use daisy) , at peak time , over subscribed for the capacity available.

 @godsell4 Maybe worth  taking a look at Origin broadband  outside their network , they partner with PN and Vodafone.

Free ADSL for a year , or 40/10 equivalent to £ 10 a month, over 18 month contract 
https://www.originbroadband.com/superfast-broadband

 

BT are also doing fiber (55/10) at £10 a month (£100 reward card £40 next voucher) depending on the link you use.
http://www.productsandservices.bt.com/products/affiliate-packages-broadband-next/index.html?aff=uswi...

 With both you need line rental of course 

Kind regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Brandscill
Grafter
Posts: 96
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Registered: ‎25-05-2015

Re: How long before Plusnet put up their prices to follow big brother

On a market 1 exchange with no fibre and top speeds of 4Mbp/s I doubt it would event be noticed. 

 

 

I agree though, the Free Origin ADSL just £16.40 Line rental is a good deal. 

godsell4
Community Veteran
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: How long before Plusnet put up their prices to follow big brother

Hah! I *am* on a Fibre connection and get 4Mb. If I was on ADSL I would get less than 2Mb. Sorry I should have mentioned that.

--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
VileReynard
Hero
Posts: 12,597
Thanks: 631
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Registered: ‎01-09-2007

Re: How long before Plusnet put up their prices to follow big brother

Have you considered satellite broadband?

The setup cost is quite high, but...

e.g. https://www.satelliteinternet.co.uk/

"In The Beginning Was The Word, And The Word Was Aardvark."

godsell4
Community Veteran
Posts: 3,366
Thanks: 15
Registered: ‎06-04-2007

Re: How long before Plusnet put up their prices to follow big brother

Thanks Yes, I have considered many things, but I work from home a few hours per week and at 4Mb and <50ms latency, you can do web conferencing, satellite will be very poor for working from home for me.

--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
B33Dee
Dabbler
Posts: 19
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Registered: ‎09-07-2016

Re: How long before Plusnet put up their prices to follow big brother

Question for HarryB  - Please can you confirm what date the price rises were announced. I signed up on  2nd May and I do not recall seeing anything about them.

 

I have land line with evening & weekends and Unlimited Fibre Extra.

 

Please can you confirm that with this sign up date and these two services if I am able to give notice to leave without termination fees. I have been extremely unhappy with the service provided by some plusnet staff and also the actual network as well. Has been a shambles from the start.

ITWorks
Superuser
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Re: How long before Plusnet put up their prices to follow big brother

Announced  27th June i believe  

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dawnfoster60
Newbie
Posts: 1
Registered: ‎13-07-2016

Re: How long before Plusnet put up their prices to follow big brother

Just read this is on the Offcom site, surely this must apply to most PN customers due to the impending Sept 1st price increases?

22 January 2014

From tomorrow, consumers and small businesses taking out new landline, broadband or mobile contracts should be allowed to exit them without penalty if their provider increases the monthly subscription price agreed at the point of sale.

Full article is here.

MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: How long before Plusnet put up their prices to follow big brother

Correct. We first started sending comms out on the 27th.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
G3WYP
Rising Star
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Registered: ‎26-10-2014

Re: How long before Plusnet put up their prices to follow big brother

I have received the dreaded email this morning re the price increases. Can any of you knowledgeable people on this Forum advise me regarding the sentence in the email " All we ask is that you call us to tell us within 30 days of getting this email and give us 14 days’ notice"

Does that mean  once I contact them I must leave within 14 days as ISP's don't start the process of switching until after the 14 day cooling off period.

MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: How long before Plusnet put up their prices to follow big brother

@dawnfoster60 - That does apply, yes.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Mav
Moderator
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Re: How long before Plusnet put up their prices to follow big brother

Moderator's note by Mike (Mav)

G3WYP's post merged with this thread.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Brandscill
Grafter
Posts: 96
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Registered: ‎25-05-2015

Re: How long before Plusnet put up their prices to follow big brother

Hi,

 

 

I got the email regarding the price and speed change on the 30th June kick starting the 30 days that I have to let Plus Net know I'm leaving without any termination fees.

 

I signed up with a new provider over the weekend but they say it can take around 20 days to complete the transfer. I'm not sure at what point in the process they'll tell Plus Net. Should I let Plus Net know I've initiated a transfer or am I okay to leave it with the two ISP's?

 

The email itself reads

All we ask is that you call us to tell us within 30 days of getting this email and give us 14 days’ notice.

So does this mean I should call? What does it mean when it says give us 14 days notice?

Thanks