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How do I close a ticket?

VileReynard
All Star
Posts: 11,182
Thanks: 304
Fixes: 11
Registered: ‎01-09-2007

How do I close a ticket?

I have a couple of tickets which have been (satisfactorily!) resolved.
I can't see any method on current screens of closing them!
See attached for last few entries...

13 REPLIES
Superuser
Superuser
Posts: 6,951
Thanks: 989
Fixes: 60
Registered: ‎30-07-2007

Re: How do I close a ticket?

I was wondering that too when I looked at my current ticket. It's a while since my last ticket and I'm sure you had an option to close it then...
Community Veteran
Posts: 3,789
Registered: ‎08-06-2007

Re: How do I close a ticket?

If they were raised at Plusnet's end, just append a request to close the ticket.
If there were directly raised by you, I think you're given the option to close it.
VileReynard
All Star
Posts: 11,182
Thanks: 304
Fixes: 11
Registered: ‎01-09-2007

Re: How do I close a ticket?

See attachment in original post!

Community Veteran
Posts: 1,887
Thanks: 5
Registered: ‎05-04-2007

Re: How do I close a ticket?

I think that it's probably ok just to let the ticket time out.. if I remember correctly they close after 14 days if nothing else is actioned on that ticket, although that doesn't answer how you close the ticket yourself. There always used to be a button that said something along the lines of "I'm happy with this answer" which would queue the ticket for closure..
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: How do I close a ticket?

I closed one this week, the last comment was from Bob P and I had the option to reply or close, I assume if the last answer is yours you have to wait 14 days
VileReynard
All Star
Posts: 11,182
Thanks: 304
Fixes: 11
Registered: ‎01-09-2007

Re: How do I close a ticket?

I suppose I could raise a ticket to close the two outstanding tickets.
But then...  Grin

chandu
Rising Star
Posts: 582
Thanks: 8
Fixes: 2
Registered: ‎30-12-2010

Re: How do I close a ticket?

@ A Fox is Evil
Don't do that. Once you use up your 3 tickets you have to wait until one of them is closed.  In the mean time you wont be able raise an urgent query.
VileReynard
All Star
Posts: 11,182
Thanks: 304
Fixes: 11
Registered: ‎01-09-2007

Re: How do I close a ticket?

Just noticed - the 14 days appears to have killed them off - although they may have transformed themselves into virtual tickets...

Plusnet Help Team
Plusnet Help Team
Posts: 13,731
Thanks: 266
Fixes: 76
Registered: ‎27-04-2007

Re: How do I close a ticket?

Quote
See attachment in original post!

Yep if its a ticket raised via the faults checker or one raised by us only we can close them so the best thing to do is ask us to close it via the "I need to add more details" button.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
VileReynard
All Star
Posts: 11,182
Thanks: 304
Fixes: 11
Registered: ‎01-09-2007

Re: How do I close a ticket?

I did that 2 weeks ago - but after 14 days it quietly expired and closed itself...

Community Veteran
Posts: 1,817
Thanks: 11
Registered: ‎30-07-2007

Re: How do I close a ticket?

I have just closed a ticket and was asked to give an approximate date of when the ticket was raised. i was allowed to set a date al the way back to 1900. I know that sometimes it can seam like a ticket can take this long but i'd suggest 2010 or 2011 would be a better option.
podman 
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: How do I close a ticket?

That sounds as though you're referring to the survey after the ticket has been closed? If os unfortunately there isn't a way to cut the dates down on there.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,817
Thanks: 11
Registered: ‎30-07-2007

Re: How do I close a ticket?

Hi Chris, it was the survey :-)