| Quote from: plusnetonprobation |
Whatever their reputation, Talk Talk never left me without the internet for 3 weeks (and it will be likely 4 before this mess is sorted out) and never leafleted me offering fibreoptic when they could provide neither fibreoptic nor a basic broadband service.
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I wouldn't be to hasty, talktalk left my brother without telephone and broadband for a month.
When asked, talktalk said my brother had requested to leave talktalk and they give him BT reference numbers for the transfer.
But, BT said they weren't their reference numbers and more to the point, my brother never requested any transfer, in fact he'd never even been in contact with them. We never did find out who's reference numbers they were, probably because they were talktalks internal numbers or something.
My brother moved instantly away from talktalk after that, not because it happened but because it took a month to sort it out.
That's one story, I could tell you a dozen more.
Now I'm not a plusnet fanboy, but I use them because they have english call centers and thats the only reason.
I'm not impressed by the broadband performance and the lousy 10GB or 60GB packages, simply because most people fall somewhere in between and plusnet know that. In fact, some months I used to go over the 10GB limit by only a few hundred MB right at the end of the month, plusnet would then charge me another £5 for 5GB which I was never going to use in a day or two, worse still it never carried over so in reality I was paying an extra £5 a month for what amounted to a couple of GB over 2-3 months.
Clever marketing one could say, grrrr is what I say.
