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Home move in bound call routing issues

scfnet
Dabbler
Posts: 12
Registered: ‎30-07-2007

Home move in bound call routing issues

Can someone take a look at Plusnets inbound call routing. Selecting option 3 1 2 1 for home move updates is resulting in a disconnection on Monday night.
Thanks
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Home move in bound call routing issues

Hi there, I've just tested that out and the call got through fine. Sorry to hear your call got disconnected, did you get through in the end?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
scfnet
Dabbler
Posts: 12
Registered: ‎30-07-2007

Re: Home move in bound call routing issues

It was disconnecting on both numbers last night at around 10:30, was the dept closed?
I spent 30mins by trying the customer service option but gave up in the end and raised a topic here instead. Finally got through this morning but still not convinced that it is going to happen on the right days this week, if at all
Thanks
Alastair
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Home move in bound call routing issues

Hi scfnet, yes they are closed from 9pm in that department though all that means is that calls should be routed through to our main support teams. I've raised a task to have this looked into for you, I'll chase it up tomorrow and update you as soon as we have any news. Thanks very much for the heads up.