High Speed Broadband link disappeared from Connection Settings

[#1]

Because they can cap users download speeds with nobody knowing now and just blame speedtests has inaccurate.

[#2]

They're simply clearing out all the technical info that most customers wouldn't be able to make sense of ready for.........

[#3]

Oh come on, this is getting silly, that information was extremely useful and my first port of call whenever anything "odd" was happening.

[#4]

Most proberbly the same reason why the new Fast  PN router dont work on TBB and no UPDATES for new firmware

[#5]

Quote from: Chris

I don't think this icon will be reappearing. The information on there, ... shouldn't really need to be shown as the profile Current line speed should (and it does update the vast majority of the time now) keep up to date with the IP profile which is the more relevant number when looking in to connection problems.

I'm afraid that just isn't a valid argument Chris.
What about the times when it doesn't update? We still get one or two posters a month where we send them to check that and it is incorrect. I've even had an incorrect value there myself within the last three or four months.
Given that well over 95% of your customers will have no idea whatsoever what an IP Profile is, and of the remaining 5% many may not know how to find it with the current version of the BT Wholesale Performance Test, it could prove very useful to those of the IP Profile-ignorant intelligent enough to go through the Member Centre to see if they can find anything relevant.
Thinking simply of those who do know and understand these things, we can both help ourselves and others by guiding them to both the IP Profile and the Current line speed figures for comparison. This sometimes saves people needing to contact the increasingly unavailable Customer Help system, as depending on the circumstances we can advise waiting a few hours for it to update, disconnecting the PPP session for a short while, doing a re-sync to try to trigger an update, or needing to contact CS.
Perhaps it's Commercially sensitive information  ;).

[#6]

Well there will be no point in myself and other non Plusnet staff  in helping people with speed issues in the future as we cannot point them to all the needed sources to see if we can spot where the error is.
I have helped several people in the past month only to find out that Plusnet had got the data line speed incorrect and they have been able to get the error fixed.

Might as well leave this forum and let the tumble weed blow through it.
 

[#7]

Quote from: Chris

Hi all, I don't think this icon will be reappearing. The information on there, whilst useful for some people shouldn't really need to be shown as the profile should (and it does update the vast majority of the time now) keep up to date with the IP profile which is the more relevant number when looking in to connection problems.

By God, in recent weeks Plusnet has made some crap decisions, but this really takes the biscuit. Whoever thought this was a good idea is an absolute moron!

[#8]

Quote

Chris McCafferty, founder of Kaper, said: "Plusnet set us an exciting brief to ... build an even stronger relationship with its existing customer base.

Yep, that's going well then...

[#9]

@Chris
Does this value get updated automatically for those using FTTP?

[#10]

Quote from: jelv

Quote from: Chris Hi all, I don't think this icon will be reappearing. The information on there, whilst useful for some people shouldn't really need to be shown as the profile should (and it does update the vast majority of the time now) keep up to date with the IP profile which is the more relevant number when looking in to connection problems. By God, in recent weeks Plusnet has made some [Censored] decisions, but this really takes the biscuit. Whoever thought this was a good idea is an absolute moron!

jelv - almost every 'improvement' PN have made in the past 2 or 3 weeks has been the exact opposite, but the few CRT people who have dared to post on here obviously have been told 'toe the (ridiculous) company line, or be sacked'
I suspect there is some cataclysmic change to come.

[#11]

@Chris come on, you know fine well that to see the plusnet profile is important to make sure it's inline with the BTW one, also  you know that it hardly adjusts on it's own many many times CRT are asked for it to be adjusted,
[Moderator's note by Adie (dvorak) removed offensive comment.

[#12]

Getting a bit personal towards the staff ,  which is not  pleasant reading
Read between the lines....

Quote from: Chris

Let me ask about this.

That tells you all you need to know.

[#13]

Quote from: Strat

They're simply clearing out all the technical info that most customers wouldn't be able to make sense of ready for.........

... A Fisher Price Activity Center Control Panel.

[#14]

@Estragon fair enough i get your point, i do apologise to Chris I know he's in a tough spot.
hmm seems the post Estragon made has been deleted 

[#15]

@Terranova667
No prob :).
It was removed because I quoted what was deleted from your post. Quite why the quote wasn't simply removed is beyond me, but there it is.